Experience

Tesco Bengaluru

• India
• Retail
• 700 & Above Employee

• Senior System Analyst

  • Jan 2019 - Present

  TPM with expertise in Release/Change Management. Accountable to successfully deploy solutions to business problems within scope, budget, schedule & quality constraints while providing leadership to the team. Worked extensively on testing, development, maintenance & enhancement projects.

• Software Engineer

  • Sep 2012 - Jan 2019

  Part of IT Retail Change management. Review weekly business changes, check feasibility and incorporate the same on the system, and constantly quality check the same. Deploy the changes weekly to trial stores and live stores.

• Analyst

  • Apr 2006 - Sep 2012

  Resolve complex technical queries encountered everyday in Tesco stores and petrol stations through telephonic support.Work with different commercial teams and external suppliers for different product images and samples, uploading the images on the website along with their correct product information, also involved in catalogue production.Look after all the promotions which are run by different business to promote their products (look after eCoupon set up, testing).Responsible for – looking after Tesco.com and the products which are ranged on the site. Keep the website up to date with latest products and pricing. Actively involved in Campaign set up and planning for various Marketing activities – Email, Affiliate Programme, search engine campaigns for eCoupons, leaflets, press releases, emails, direct mailers, Emails, Catalogues and various community and charity activities.Responsible for reporting on how the website is performing with respect to different business; Grocery, Direct, Wine, Clothing, Digital and Insurance on Tesco.comWork closely with marketing teams, to know how the business doing interms of sales and revenue; prepare the presentation decks for weekly, monthly, quarterly and half yearly performance presentation to UK stakeholders and Senior Managers. Also, prepare dashboards based on stakeholders requirements.Some of the key reports includes - KPI reports, Campaign analysis reports and adhoc reports.I’m involved in writing process manuals, project charts and training for new teams set up in Bangalore office.I’m involved in planning the upcoming projects for Tesco.com in terms of training duration, system requirements and seating. Also includes, testing of new tools which will be deployed in Bangalore office – UAT’s and feedback to IT. Other responsibility includes – Regular Telepresence meeting with UK stakeholders on project updates, suggesting ideas to better the process.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Customer service executive

  • Aug 2005 - Apr 2006

• Associate

  • Aug 2005 - Apr 2006

  Expertise in dealing with Motor Insurance claims(U.K).Rapport building with customers. Planned conference calls and meeting for delivering best Customer Experience.Involved in co-coordinating with customers to implement support procedures across all operating groups.