Shreyank Reddi

CX.Digital Manager at VIRTUOS DIGITAL
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Contact Information
us****@****om
(386) 825-5501
Location
IN
Languages
  • English Full professional proficiency
  • Hindi Native or bilingual proficiency
  • French Limited working proficiency
Skills

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Bio

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Credentials

  • BPM Certification for bpm'online system configuration, customization and administration
    bpm'online
    Oct, 2018
    - Nov, 2024
  • Developing Innovative Ideas for New Companies: The First Step in Entrepreneurship
    Coursera
    Jul, 2014
    - Nov, 2024

Experience

  • VIRTUOS
    • India
    • Technology, Information and Internet
    • 1 - 100 Employee
    • CX.Digital Manager
      • Mar 2022 - Present

      I am leading CX.Digital Practice at Virtuos for Vivacis Business helping customers with Low Code No Code CRM, Studio, Contract Lifecycle Management (CLM), and Workforce Collaboration tools.

    • CX.Digital Marketing Consultant
      • Jun 2017 - Feb 2022

      Working as CX.Digital Marketing Consultant to provide avenues to leading brands on their customer experience (CX) and Digital Marketing transformation initiatives. My role includes:Insight Sales, and Business DevelopmentB2B Campaign ManagementMulti-channel Sales and Marketing Engagement

  • Bottle&Company
    • India
    • Renewables & Environment
    • 1 - 100 Employee
    • Founder
      • Jun 2021 - Present

      At Bottle&Co, We specialize in curating the most authentic and comfortable blend of fibers from recycled products (plastic bottles). Through our state-of-the-art process, which demands significantly fewer resources, we transform plastic bottles into recycled fiber. Not only do we recycle plastic, but also conserve electricity, save drinking water and emit fewer units of Carbon emission, every time we make a product. We use this process to create authentic, breathable and fashionable clothing for everyday use.

  • VIRTUOS
    • India
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Digital Marketing Intern
      • May 2016 - Jul 2016

      I have done my internship at Virtuos, a leading CRM/CX Consulting company. During my internship I was closely working with Application Engineers and developers who were implementing Oracle Service Cloud and knowledge management for a leading Online Travel Company. I was assisting the team with UX/UI suggestions, compilation of articles & answers for FAQs maintaining versioning, compliance, and translation controls. I have also explored precise answers from multiple data types, languages, and content sources using robust NLP and industry terminology. I also worked on documentation with detailed workflow process of Knowledge Management taxonomy, and obtained necessary information from the client by communicating to it's Project Team. I was part of three member team to create complete information architecture with step-by-step guided flows for navigating users to the right answers by leveraging customer context and data from external systems.

Education

  • Indian Institute of Management Amritsar
    Master of Business Administration - MBA
    2022 - 2024
  • Amity University Delhi
    Bachelor of Business Administration, Marketing/Marketing Management, General
    2014 - 2017
  • Modern School, Barakhamba Road
    2001 - 2014

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