Shreya Gupta
Customer Success Manager at eka.care- Claim this Profile
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English Full professional proficiency
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Hindi Professional working proficiency
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Bengali Native or bilingual proficiency
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Sign Languages Limited working proficiency
Topline Score
Bio
Ankit Chaturvedi
I have found Shreya to be a highly skilled and effective professional who consistently demonstrates a strong commitment to the success of the organisation.
kiran yadav
Shreya is a brilliant student who can manage multiple tasks proficiently.
Ankit Chaturvedi
I have found Shreya to be a highly skilled and effective professional who consistently demonstrates a strong commitment to the success of the organisation.
kiran yadav
Shreya is a brilliant student who can manage multiple tasks proficiently.
Ankit Chaturvedi
I have found Shreya to be a highly skilled and effective professional who consistently demonstrates a strong commitment to the success of the organisation.
kiran yadav
Shreya is a brilliant student who can manage multiple tasks proficiently.
Ankit Chaturvedi
I have found Shreya to be a highly skilled and effective professional who consistently demonstrates a strong commitment to the success of the organisation.
kiran yadav
Shreya is a brilliant student who can manage multiple tasks proficiently.
Experience
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eka.care
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India
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Hospitals and Health Care
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100 - 200 Employee
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Customer Success Manager
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Feb 2023 - Present
>Manage retention efforts and oversee the overall operations of the organization>Develop and maintain relationships with clients to ensure their success and satisfaction>Collaborate with cross-functional teams to identify areas for improvement and implement solutions>Meet and exceed customer expectations by providing exceptional service and support>Analyzed data to identify trends and opportunities for process improvement>Working closely with the Key Stake holders of the organization to develop new projects and maintaining the success rate. Show less
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Operations Support
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Dec 2022 - Jan 2023
>Provided operational support to the organization, including scheduling and coordination of appointments, data entry, and customer service
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HealthPlix Technologies Private Limited
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India
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Wellness and Fitness Services
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1 - 100 Employee
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Senior Inside Sales Manager
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May 2022 - Nov 2022
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Inside Sales Manager
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Oct 2021 - May 2022
>Sales and operations.>Responsible for improving healthtech environment>Responsible for digitalizing doctor's practice and OPD>Responsible for giving the doctors the best EMR to save their time, increase patient's engagement and retention>Responsible for giving hands on training to the doctors on our software>Relationship Manager for the doctors
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SKILLAGE CAREER GUIDANCE
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India
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E-learning
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HR intern, Co-mentor, Content Writer
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Nov 2020 - Mar 2021
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Education
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2023 - 2025
Manipal University Jaipur
Master of Business Administration - MBA, Business analytics and Data Science -
2019 - 2022
Lovely Professional University
Bachelor's degree, Forensic Science and Technology -
2017 - 2019
Sri Chaitanya College of Education
11-12, Bioscience with maths -
2004 - 2017
North Point English Academy
Secondary, A+
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