Experience

Interior Logic Group, Inc.

• United States
• Design Services
• 700 & Above Employee

• Senior Manager, Operations & Digital

  • Jul 2023 - Present

  Leading a ~80 member international team for development and scaling of SaaS suite; comprising of 3D artists, Operation Analysts, Account Managers, Operation Managers, Tech Trainers, Product Managers & SMEs. Redesigned several engineering processes leading to reduction in delivery timelines by 60%. Managing and executing P&L for $3Mn+ Business with multiple teams across NAMR & Asia Pacific.Expanded the team footprint in new geographies ie India & Southwest US. Scaled annual revenue run rate by 2x in 6 months through new client development and expansion in existing clients. Also leading marketing Strategy & Sales for 3D Architectural Visualization Software. Show less

• Manager Operations, Digital & Visualization Ops

  • Feb 2023 - Jul 2023



Amazon

• United States
• Software Development
• 700 & Above Employee

• Manager CS Operations

  • Jul 2018 - Oct 2022

  *Led teams with 30+ direct reports in five Operational Units (India, N America, Japan, UK, Spain); owned overall performance management and evaluation of team members and delivery of OU level Service Level Agreements .Exceeded SLA (Service Level Agreement) requirements by 30% while maintaining 98%+ compliance adherence *Launched two operational units (UK MU and Japan) on site. Achieved all metric goals by 30% positive variance. *Talent recognition and Mentoring – Interviewed 100+ associates to hire for different Operational Units. Mentored 6 Team managers with team management and performance. In 2022 May was selected from the entire site to Mentor L6 Operations Manager and L5 operations manager for his new role – awarded accolade for same. *Introduced "Voice of Customer" program for UK where we constantly reviewed customer feedback and created best practices and suggestions to improve the processes and customer service levels - increased the customer satisfaction rate from 79% to 93%. *Created Engagement team focusing on employee engagement and well being which increased engagement scores across the operational unit from 2.8 to 4.7 out of 5. *Launched Glamazon (LGBTQ) at DEL18, the first site to launch in entire APAC. Improved RAP and CHT (Agent Performance Metrics) globally as the overall project lead (across 20 sites): focused on behavior and process knowledge for bottom quartile for each site, leading an improvement from 70% to 90%. *Worked in Cost per Unit (CPU) reduction Program directly focusing on Average Handle Time and Productivity metrics. *Awarded Outstanding Leader twice for superlative performance across the all sites of Amazon India. • Awarded People Manager twice for best team management performance across entire Amazon India (2019, 2021).• Awarded for Highest Retention Rate (site-level award) for two years. •Awarded for Highest Connection Scores, i.e., the best upward feedback across the site Show less



Aktivhealth™

• India
• Wellness and Fitness Services
• 1 - 100 Employee

• Marketing and Business Development Manager

  • May 2017 - Jul 2017

  •Developed Competitive analysis on strategy, price, website taxonomy, social media and awareness of AktivHealth •Created B2B business with 10 corporate and 12 Schools across Delhi NCR within a span of 2 months •Created content and format for website development team •Developed Competitive analysis on strategy, price, website taxonomy, social media and awareness of AktivHealth •Created B2B business with 10 corporate and 12 Schools across Delhi NCR within a span of 2 months •Created content and format for website development team



Genpact Headstrong Capital Markets

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Associate

  • Jan 2014 - Jul 2016

  • Responsible for implementation and deployment of Appian BPM and IBM BPM for world's most diverse derivative company. • Created data and content for the pre-sales team pitch for BPM product. • Delivered overall solutions related to BPM using tools viz Appian v7.2, v7.3, v7.5, v7.6, v7.7 and IBM BPM 8.5. • Imparted technical trainings of the Work Breakdown Structure and Methodology Flow to the new joinees via classroom program and content creation. • Conducted Knowledge Review sessions on the latest research in Business automated tools modelling techniques • Analyzed the business requirement from the Domain team and created technical solutions for the development team to ease implementation. • Awarded as Disruptive Thinker Award for competing against teams all across North India. • Awarded as Best Speaker, Best Content Writer and Best Dance Choreographer in Genpact Combat. Show less



NTPC Limited

• Utilities
• 700 & Above Employee

• Technical Associate

  • Apr 2012 - Jul 2012

  •Developed application for Parliament Query Management System using ASP.NET(C#), MVC3 &SQL •Application facilitated inter-departmental coordination and consolidated their responses for prompt replies to Parliament and Govt. of India ministries •Developed application for Parliament Query Management System using ASP.NET(C#), MVC3 &SQL •Application facilitated inter-departmental coordination and consolidated their responses for prompt replies to Parliament and Govt. of India ministries