Shree lama

Information Technology Engineer at Veolia Water Technologies Asia Pacific
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Contact Information
us****@****om
(386) 825-5501
Location
West Ryde, New South Wales, Australia, AU
Skills

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Credentials

  • Competition law - Prevention of antitrust practices and merger control
    Direction de la conformité groupe en partenariat avec Campus Veolia
    Apr, 2023
    - Nov, 2024
  • Compliance 2022 certificate
    Veolia Compliance Department
    Oct, 2022
    - Nov, 2024
  • Learning ITIL®
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Windows Server 2019: Install and Configure Active Directory
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Network Automation Quick Start
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Outlook 2010: Real-World Projects
    Lynda.com
    Apr, 2017
    - Nov, 2024
  • Windows Server 2012 R2: Configure and Manage Active Directory
    Lynda.com
    Jul, 2016
    - Nov, 2024
  • Windows Server 2012 R2: Configuring Hyper-V
    Lynda.com
    Jul, 2016
    - Nov, 2024
  • Windows Server 2012: Create and Manage Group Policy
    Lynda.com
    May, 2016
    - Nov, 2024
  • Windows Server 2012: Install, Configure, and Administer Active Directory
    Lynda.com
    May, 2016
    - Nov, 2024
  • Windows Server 2012: Installation and Configuration
    Lynda.com
    May, 2016
    - Nov, 2024
  • Deploying and Configuring Core TCP/IP Services
    Lynda.com
    Jul, 2016
    - Nov, 2024

Experience

  • Veolia Water Technologies Asia Pacific
    • Malaysia
    • Industrial Machinery Manufacturing
    • 1 - 100 Employee
    • Information Technology Engineer
      • Nov 2020 - Present

      Technical: ● Install/rebuild new/existing servers/laptops/desktops ● Install/maintain and diagnose any infrastructure & application related issues ● Ensuring security updates/patch management are applied and kept up to date on all IT hardware ● Responsible for managing backups, asset & license maintenance ● Setting up and administering mobile devices in a structured manner ● Handle all purchase requisitions for IT hardware/software ● Administering delegated AD and other application identity & access management. ● Diagnose, troubleshoot and resolve network related issues. ● Diagnose, troubleshoot system problems and replace defective components when necessary ● Undertake small to medium-sized IT projects as instructed by the IT Manager/IT Lead ● Conduct preventive and corrective maintenance to enhance system availability and preference ● Provide IT-related training to employees ● Conduct induction for new hires on IT-related topics ● On-site support for remote sites/offices whenever required. ● Conduct infrastructure changes based on ITIL best practice. Management: ● Track IT issues through to resolution, within agreed time limits (ServiceNow); ensuring requests/incidents are managed timely by playing the role of a queue coordinator. ● Log issues and resolutions in the tracking system and follow up with users to ensure problems were fixed properly. Management escalation for long-standing and critical issues ● Ensure accurate documentation of resolution information in the knowledge management database/SOP. ● Keep peers and managers informed of trends, significant problems, and unexpected delays. ● Identify client issues or problems which may require changes to procedures, standards and systems perform other related duties as requested. ● Independently project manage small projects/initiatives by collaborating with the team across APAC Show less

  • Nikon Australia Pty Ltd
    • Australia
    • Consumer Electronics
    • 1 - 100 Employee
    • IT Support Officer
      • Aug 2016 - Nov 2020

      • Respond to general IT queries and provide IT support to staff and management across all business units • Managing user accounts across all IT systems including setting up for new starters to the business, including workstations and IT induction set up and employee exit processes • Participate in the roll-out of IT projects including coordination internal and external resources as appropriate • Provide PCs, Servers, LAN, Printers, VOIP phone system support • Monitor and maintain technical infrastructure, storage and network traffic to optimize performance and efficiency across the business • Troubleshoot computers and network issues • Providing mobile device MDM enrol and set up exchange email on the mobile and iOS support • IT procurement as directed by the IT manager. Including working within Nikon’s assets policies • Disposal of obsolete IT equipment in line with Nikon’s policies • User profile maintenance is up to date • Provide general admin support to the IT Manager as directed • Direct 3rd party vendors when required • Liaise with Nikon Corporation IT as required Show less

Education

  • Charles Sturt University
    2011 - 2013

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