Experience

Zopper

• India
• Insurance
• 400 - 500 Employee

• Associate Manager, Service Operations

  • Jan 2022 - Present

• Sr. Executive Operations

  • Jan 2020 - Jan 2022

  Handled Croma Project.In this Project, taking care West region IT and Home appliances calls.Updating customer on daily basis about his complaint.Preparing reports on daily basis.Taking care of TAT.Managing customer from beginning to the call closureSending quotation to customer and taking part cost from customer through online.Responsible for every complaint resolve properly.Close coordination with customer and service partners.



F1 Info Solutions & Services Pvt. Ltd. - India

• Noida Area, India

• Service Coordinator

  • Jul 2018 - May 2019

   Handled ASUS IT Project and Harman Auto mobile Project.  In Asus Project, taking care of North region Onsite and Carrying calls. Preparing reports on daily basis.  In Harman Project, taking care South and West region of Harman Project Calls.  Handling engineer and supporting them for kind of issue related to Harman Project.  Preparing DSR and sending to Client.  Handled ASUS IT Project and Harman Auto mobile Project.  In Asus Project, taking care of North region Onsite and Carrying calls. Preparing reports on daily basis.  In Harman Project, taking care South and West region of Harman Project Calls.  Handling engineer and supporting them for kind of issue related to Harman Project.  Preparing DSR and sending to Client.



Aforeserve.Com Ltd

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Service Coordinator

  • Aug 2016 - Jul 2018

  Managed Team Conducted regular meetings, facilitated communications, ensured coordination and cooperation among team members. Work experience with clients outside India or in onsite roles Excellent Soft skill, Communications skills(Voice & Email) to handle global customers Raising the Service / Consumables Request Tickets through Colt Tool. Working on Colt (Columbus Tool) software Assessed all products and service deliverables for accuracy, quality and timeliness Analysis of Reports generating through Colt Handling Escalations of customer. Provided timely project status updates to the Project Manager



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Help Desk Coordinator

  • Jun 2014 - Aug 2016

  Taking follow ups with Client and taking care of Service Level Adherence (SLA) Providing Services to the Global Account Customers Raising the Service / Consumables Request Tickets through XSM Tool. Working on XSM (Xerox Service Manager) software Online monitoring the devices through XSM Also resolve the queries of Global Customer related to device configurations Analysis of Reports generating through XSM Taking follow ups with Client and taking care of Service Level Adherence (SLA) Providing Services to the Global Account Customers Raising the Service / Consumables Request Tickets through XSM Tool. Working on XSM (Xerox Service Manager) software Online monitoring the devices through XSM Also resolve the queries of Global Customer related to device configurations Analysis of Reports generating through XSM



Somya Translators Pvt Ltd

• New Delhi Area, India

• Project Co-ordinator

  • Jun 2012 - May 2014

  Managing overall delivery process to the end customer. Managing multiple projects across the region/Client/Team and ensuring effective time management. End to end project handling and managing research and reviews. Managing projects with the production team and identifying the risks and mitigations. Managing resources and line balancing for proper execution. Quality check of the deliverables (working knowledge CAT Tools and QA Tools). Responsible for Quality of delivery of each project.