Instructor - Guest Relations Management

• May 2021 - Present

Teaching non-native English-speaking learners of various abilities and levels in Hospitality & guest relations Management Participating in the development of the course curriculum and the production of high-quality teaching and learning resources, including resources in electronic formats. Integrating and using technology to enhance teaching and learning in the classroom. Developing lesson plans, course outlines and teaching and learning plans in accordance with Niagara College practices. Developing a variety of assessment tools and assessing student work in compliance with Niagara College practices and Saudi Skills Standards requirements. Maintaining records of student achievements and reporting results of student assessments in accordance with Niagara College practices and in compliance with Saudi Skills Standards record management system requirements. Overseeing and ensuring compliance with the Saudi Skills Standards internal verification process and assuming the role of the internal verifier for the GRM programs. planning, preparing and delivering lessons preparing teaching materials helping pupils improve their listening, speaking, reading and writing skills via individual and group sessions checking and assessing pupils' work organizing and running specialist courses attending social events Show less

English (ESL) & Occupational Health and safety Instructor

• Apr 2021 - Mar 2022

Teaching non-native English-speaking learners of various abilities and levels in a vocational OHS context. Participating in the development of the course curriculum and the production of high-quality teaching and learning resources, including resources in electronic formats. Integrating and using technology to enhance teaching and learning in the classroom. Developing lesson plans, course outlines and teaching and learning plans in accordance with Niagara College practices. Developing a variety of assessment tools and assessing student work in compliance with Niagara College practices and Saudi Skills Standards requirements. Maintaining records of student achievements and reporting results of student assessments in accordance with Niagara College practices and in compliance with Saudi Skills Standards record management system requirements. Overseeing and ensuring compliance with the Saudi Skills Standards internal verification process and assuming the role of the internal verifier for the OHS programs. facilitation of first-aid skills in the work place, development of waste management planning, explaining the principles of health and safety, development of emergency response plans, and coordinate fire safety training as part of the curriculum and other health and safety related subjects. All courses will be taught using the English language. planning, preparing and delivering lessons preparing teaching materials helping pupils improve their listening, speaking, reading and writing skills via individual and group sessions checking and assessing pupils' work organizing and running specialist courses attending social events Show less

English Instructor

• Mar 2018 - Sep 2019

Responsible for teaching English Language and English literature Plan, prepare and deliver lessons to a range of classes and age groups Prepare and set tests, examination papers and exercises Mark and provide appropriate feedback on oral and written work Devise, write and produce new materials, including audio and visual resources Organize and get involved in social and cultural activities such as sports competitions, school parties, dinners and excursions Attend and contribute to training sessions Prepare information for inspection visits and other quality assurance exercises Undertake administrative tasks, such as keeping student registers and attendance records Show less

Product Services Trainer

• Dec 2015 - Jan 2018

to manage Training and development for Specific brands: P&O Cruises, Princess Cruises & P&O Australia . •Certified to Run Food Safety Trainings through Chartered Institute of environmental health UK.. •understanding Recruitment targets & planning monthly calendars for Brands depending on the need. •Training coordination, Training need analysis & Documentation •Designing Training for Fleet Maritime services. Training Delivery for Brand specific induction for P&O Cruises, Princess Cruises & P&O Australia Level 2 Food safety Level 3 Food safety for supervisor Assistant Waiter Training Foundation Bar Training Accommodation Assistant Training Customer Service complaint handling Special Diet  Handling Employee Engagement Activities. • Employee Recognition & engagement activities & programs for retention of staff. Show less

Process Trainer

• Jan 2015 - Nov 2015

Plan and implement effective lessons, using time, materials and resources Solely responsible for training of selected candidates. coordination with peers, administrators, and community members in planning and implementing curriculum. To monitor data managements week-on-week progress report. maintaining a positive and respectful learning climate Maintain accurate student attendance and achievement records as required. Performance evaluation and feedback mechanism Plan and implement effective lessons, using time, materials and resources Solely responsible for training of selected candidates. coordination with peers, administrators, and community members in planning and implementing curriculum. To monitor data managements week-on-week progress report. maintaining a positive and respectful learning climate Maintain accurate student attendance and achievement records as required. Performance evaluation and feedback mechanism

Corporate Trainer-Hospitality

• Apr 2013 - Aug 2014

software consultant

• Aug 2010 - Sep 2012

Implementation and Installation of Amadeus property management System (software) in various five start hotel properties. Imparting & conducting onsite & remote application training for the various departments of the hotels : Front office , Housekeeping ,Sales , Finance etc. Also handling Application support activities on-call and Via email. Trainer: • Training the front end Hotel Users (Core departments, Finance & Hotel IT) on the property management software . Train them to maintain and enhance the hotel procedures with optimum use of the software. Evaluating them . • Designing& enhancing training structures and training material • Conducting Web Ex training for clients. Internal training • On the job training and support to hotels and assisting them in the Switch-over from one PMS to another Customer Requirement Analysis: • Understanding the customer and training requirements and • Communicating the same to the management & Development with the help of quality Assurance testing and Documentation Implementation Specialist: • Implementing the property management system at customer site and Ensuring smooth transition of the hotel from old PMS to new PMS software. • Molding the Project as per Client requirements. helping the Client with their process planning after the implementation of the new PMS. Support Consultant: • Manage the back end support through emails and telephonic conversations for the PMS application “Amadeus Property Manager” and “Classic starlight” for the various national and international hotel properties • Worked on support & ticketing tools like “Infor xtreme” & “Amadeus Customer management”. • Writing and revising of application software documentation. Show less

software consultant

• Aug 2010 - Sep 2012

Implementation and Installation of Amadeus property management System (software) in various five start hotel properties. Imparting & conducting onsite & remote application training for the various departments of the hotels : Front office , Housekeeping ,Sales , Finance etc. Also handling Application support activities on-call and Via email. Implementation and Installation of Amadeus property management System (software) in various five start hotel properties. Imparting & conducting onsite & remote application training for the various departments of the hotels : Front office , Housekeeping ,Sales , Finance etc. Also handling Application support activities on-call and Via email.

Industrial Trainee

• Oct 2007 - Mar 2008

Industrial training at The Oberoi & Hilton group of hotels. On the job training and assistance in core departments : Front office, Reservations , Housekeeping & Food and beverage service. Industrial training at The Oberoi & Hilton group of hotels. On the job training and assistance in core departments : Front office, Reservations , Housekeeping & Food and beverage service.