Experience

Posh Workbytes
• Australia
• Insurance
• 1 - 100 Employee
• Claims Manager

  • Dec 2021 - Present


Resettlement Solution

• Kuwait
• Legal Services
• 1 - 100 Employee

• Processing Manager Operations

  • Mar 2017 - Jun 2018

  I was lastly working as Processing Manager for Immigration firm Resettlement Solution. My KRA was to manage the back end operations work for all the branches and maintain TAT and SLA for the same. I was lastly working as Processing Manager for Immigration firm Resettlement Solution. My KRA was to manage the back end operations work for all the branches and maintain TAT and SLA for the same.



Asset One (PTY) Ltd

• Quality & Operations Manager

  • Aug 2013 - Nov 2014

  I was working as Quality and operations Manager for South African MNC, AssetOne PTY Ltd. My job was to manage all the back office and HR operations work for the firm. I was working as Quality and operations Manager for South African MNC, AssetOne PTY Ltd. My job was to manage all the back office and HR operations work for the firm.



Infoedge India Ltd

• IT Services and IT Consulting
• 500 - 600 Employee

• Assistant Manager QA

  • Apr 2007 - Oct 2012

  Operations Management ? Handling entire back office operations, monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. ? Assessing feedback, evaluating & providing critical feedback on areas of improvements. ? Coordinating / following up with various internal and external departments. ? Setting up & maintaining CTQ (Critical to Quality)/CTP (Critical To Process) targets for the process & team ? Maintaining quality standards for various operational areas; ensuring a high-quality customer experience, while adhering to the SLAs and work processes Client Relationship Management ? Handling customer service operations inclusive of implementing short / long term plans; managing teams with focus on excelling business targets & service delivery metrics. ? Assessing the customer feedback, evaluating areas of improvements & providing critical feedback on improvements. ? Building and maintaining healthy business relations with clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms. Show less