Shraddha Mukhopadhyay

Acquiring Tech Operations Specialist at Worldline Merchant Services
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Contact Information
us****@****om
(386) 825-5501
Location
Stockholm, Stockholm County, Sweden, SE
Languages
  • English Native or bilingual proficiency
  • Swedish Limited working proficiency
  • Bengali Native or bilingual proficiency
  • Hindi Full professional proficiency

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Credentials

  • Learning Adobe Reports and Analytics
    LinkedIn
    Sep, 2020
    - Oct, 2024
  • Agile Foundations
    LinkedIn
    Aug, 2020
    - Oct, 2024
  • Learning Digital Business Analysis
    LinkedIn
    Aug, 2020
    - Oct, 2024
  • Oracle Database 11g Administrator Certified Associate (1Z0-051)
    Oracle
    Dec, 2015
    - Oct, 2024

Experience

  • Worldline Merchant Services
    • Financial Services
    • 500 - 600 Employee
    • Acquiring Tech Operations Specialist
      • Jan 2021 - Present

      Part of 2nd line operations team for payment acquiring. Reporting and analyzing data for stakeholders in the organization as well as for customers. Responsible for investigating and collaborating across teams to resolve customer queries with respect to payments and reconciliations. Actively involved in debt collection procedures. Part of 2nd line operations team for payment acquiring. Reporting and analyzing data for stakeholders in the organization as well as for customers. Responsible for investigating and collaborating across teams to resolve customer queries with respect to payments and reconciliations. Actively involved in debt collection procedures.

  • Unilever
    • United Kingdom
    • Manufacturing
    • 700 & Above Employee
    • Audience Measurement & Optimisation Analyst
      • Sep 2020 - Dec 2020

      Analyzing & reporting performance of digital marketing campaigns using Adobe Analytics. Troubleshooting for bridging issues across databases to collect data efficiently for marketing. Analyzing & reporting performance of digital marketing campaigns using Adobe Analytics. Troubleshooting for bridging issues across databases to collect data efficiently for marketing.

  • Dalarna University
    • Sweden
    • Education Management
    • 500 - 600 Employee
    • Library Assistant
      • Apr 2019 - Jun 2019

  • Cognizant
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Associate
      • Aug 2014 - Nov 2017

      Second line application support: Maintaining Oracle Retail applications in production. Database query optimization, automation, and writing programs (using Pl/SQL & Shell Script). Hands on knowledge of service/case management tools (ServiceNow, Jira) and version control tools (Github, SourceTree). Second line application support: Maintaining Oracle Retail applications in production. Database query optimization, automation, and writing programs (using Pl/SQL & Shell Script). Hands on knowledge of service/case management tools (ServiceNow, Jira) and version control tools (Github, SourceTree).

Education

  • Dalarna University
    Master's degree, Business Intelligence
    2018 - 2020
  • Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT
    Bachelor of Technology (B.Tech.)
    2009 - 2013
  • Patha Bhavan, Kolkata
    High School, Science
    2007 - 2009

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