Learning Analytics & Academic Delivery - School Development

• Sep 2021 - Present

Freelance Technical & Content Writer

• Nov 2012 - Oct 2021

• Authored and published product user manuals for mobile apps and software applications. • Collaborated with various SME to produce technical content in conjunction with technology trends. • Edit and update all published and in-queue technical documentation as per marketing guidelines. • Produced documents with infographics that are engaging, easy-to-read and visually appealing to readers. • Authored and published product user manuals for mobile apps and software applications. • Collaborated with various SME to produce technical content in conjunction with technology trends. • Edit and update all published and in-queue technical documentation as per marketing guidelines. • Produced documents with infographics that are engaging, easy-to-read and visually appealing to readers.

Technical Writer

• Jun 2021 - Aug 2021

Technical Trainer, LMS admin & IT educator.

• Jul 2018 - Jun 2021

Job Profile (Technical Trainer) • Worked on identifying and mitigating the knowledge gap among teachers and other stakeholders, pertaining to the prevailing operational requirement. • Designing and coordinating virtual sessions for stakeholder training and interaction. • Developed user manuals and instructional video as ready reckoner for stakeholders, to sail through technical processes smoothly. • Generated several blogs and online trainings to educate teachers on trending education technologies, security threat and mitigation planning. • Creating and updating FAQs for different user categories and software platforms. • Trained teachers on digital correction and report generation. Job Profile (LMS administrator) • Worked on creating user profiles, assigning, and mapping user roles according to organization structure/provisioning. • Elective course mapping for the students • Manual testing of various LMS features. • Coordinated with cross- functional teams for instructional design, content creation and usability testing. • Coordinated with backend development team (third party vendor) for resolving various technical issues and addressing operational requirements. • Communicating and addressing software related issues of stakeholders. • Planned and coordinated online assessments for 3000 students in the virtual schooling environment. • Working on Data Analytics and data visuals on student academic data. • Contributed to LMS feature enhancement, in alignment with the operational needs. • Received Organization accolades for liasoning with HO and efficiently handling IT operational processes. Job Profile (IT/Coding Teacher): • Creating Lesson plans and instructional content for virtual/online classes. • Delivered online classes to varied group of students. • Evaluating and grading learning outcomes. Show less

Marketing & Presales

• Aug 2008 - Apr 2011

• Sales performance (KPI) Analysis and generating data visuals as per business requirements. • Prepared solution documents based on customer requirements for IT network infrastructure. • Developed marketing collaterals such as business blogs, newsletters etc. • Collaborated with marketing team on organizing road shows and other business events. • Planned and organized road shows for various proprietary/branded products. • Sales performance (KPI) Analysis and generating data visuals as per business requirements. • Prepared solution documents based on customer requirements for IT network infrastructure. • Developed marketing collaterals such as business blogs, newsletters etc. • Collaborated with marketing team on organizing road shows and other business events. • Planned and organized road shows for various proprietary/branded products.

Project Management Officer

• 2006 - 2008

• Coordinated IT network infrastructure deployment across multilocation customer sites. • Worked with equipment Bill of Material for retail stores of Aditya Birla Retail Limited across 8 states.. • Vendor Management( Coordinated PO and payment release) • Ensuring smooth IT infrastructure deployment till final handover to the customer. • Documentation and reporting. • Evaluating project timelines and tracking. • Coordinated IT network infrastructure deployment across multilocation customer sites. • Worked with equipment Bill of Material for retail stores of Aditya Birla Retail Limited across 8 states.. • Vendor Management( Coordinated PO and payment release) • Ensuring smooth IT infrastructure deployment till final handover to the customer. • Documentation and reporting. • Evaluating project timelines and tracking.