Experience

SABB

• Saudi Arabia
• Banking
• 700 & Above Employee

• Customer Experience (CX)|Service Design|Analysis|Business Process Management (BPM)

  • Jul 2019 - Present



Alawwal Bank

• Saudi Arabia
• Banking
• 1 - 100 Employee

• Process Re-Engineering Consultant / Process Champion

  • Sep 2009 - Jul 2019

  Individual contributor role which specializes in the analysis of Business processes, working closely with stakeholders, business heads, subject matter experts to elicit requirements, analyse data to convert them into process specification, design and re-engineer processes for effective deployment.- To work closely with the Project Manager and Business Analyst during Initiation phase, to ensure process considerations are given due attention while translating Business needs into Functional and Non-functional requirements- Modelling of ‘AS IS’ and ‘TO BE’ processes in line with inputs received from the business team, using SHB Process modelling standards and tools such as Provision- Identifying, and categorizing Process variants that may be applicable to a specific location in order to facilitate rationalization through a review of process information.- Defining key process performance indicators in line with SHB standard- Conducting process capability / monitoring studies. Evaluating capability of the process to handle the planned transaction volumes. Identifying bottlenecks.- Responsible for creation and maintenance of relevant documentation relating to design decisions, policies and procedures- Design/ Redesign processes, implement and manage dashboards for process performance for sustainability and continuous improvement- Analyze current situation (As-is), identify improvement opportunities and recommend measures (To-be) to re-engineer the processes and also act as liaison between Operations & IT Dept. for smooth & timely implementation and in cost effective manner - SHB internal Policy & Procedure DB cleanup & enhancement project etc.,- Work with business in developing and designing new business processes and procedures.- Implement business process management (BPM) & continual improvement concept- Establish internal Service Level Agreements (SLAs) with departments

• Business Process Consultant/Business Model Writer

  • Sep 2007 - Aug 2009

  Business Process Re-Engineering ConsultantA business process begins with a customer’s need and ends with a customer’s need fulfillment. Process oriented organizations break down the barriers of structural departments and try to avoid functional silos.- Provide detailed process and information analysis of workflows across the entire clients value chain- Interact with business units in the Front and Back Office to gather information, propose process design solutions, build process models and test that results are conform requirements- Provide support to the business; such as: process design semantic reviews, use of the ARIS process modelling tool, required actions to set-up business processes and procedures- Create EPC process diagrams using the ARIS process modelling tool including links to organizational charts and the risk & control repository.- Interface with the risk management and compliance organizations to capture the risks, controls and law & regulations aspects of the process design- Participate in projects as process related subject matter expert • Business Process Re-engineering helps to modify an existing system Development Lifecycle to form an end-to-end change Lifecycle process. SHB Business Process Re-engineering includes documentation of business processes and upgrade of core banking system T24-GLOBUS system to MODEL BANK.• Discuss with end user to understand the existing process and to re-design the process to tune with T24-Model Bank• Responsible to design the Saudi Hollandi Capital (SHC) Back Office Business Process Model• Documenting the Mutual Funds, Brokerage, Asset Management BPM description designed in ARIS tool by discussing the concern issues with business experts and Business Analysts.



ICICI Prudential (Life Insurance)

• Financial Service Consultant

  • Jan 2006 - May 2007

  • Assured & Health Insurance (A & H) was leading team of 10 members to see local activities policies of them. • Sent policies to company after receiving from team.• Correspondence with Zonal Office & Meeting all the Zonal Requirements on a Day-To-Day basis.• This Assignment has helped me acquire Leadership qualities and ability to work under high pressure. • Responsible for develop market plan for monthly basis.• Promoted all New Policy throughout the region.• Coordination with fellow team to develop sales and business .• Developing financial modes including forecasting, margin analysis and pricing policy.• Key point of contact for Marketing and Sales consultant for questions and competitive analysis.• Handled face to face contact with new and established customers.• Greeting customers in a friendly manner, giving them full attention and answering their queries.• Served a product expert on new launch Policies• Excellent reputation with customers as a competitive analysis, positioning and conference speaking opportunities..• Full responsibility for Market competitive analysis, positioning and conference speaking opportunities.