Experience

American University of the Middle East (AUM)

• Kuwait
• Higher Education
• 500 - 600 Employee

• Academic Advisor

  • Oct 2016 - Present

  advise student ( engineering department ) during their period in university what they have to take in every semester, help them to register the right subjects every semester, help them to finish their studying on the time let them know the rules and conditions for the university and for their major give them brief about every course and do many tasks help to manage the student and help the student affairs help student during the online registration, add and drop period and many tasks support and help the student write reports and audit its open new sections and classes, determine and set courses every semester Show less



Diyar United Company

• Kuwait
• IT Services and IT Consulting
• 700 & Above Employee

• Help Desk Specialist

  • Dec 2014 - Jun 2015

  •Provide first level contact and convey resolutions to customer issues. •Walk customer through problem-solving process. •Properly escalate unresolved queries/ incidents to the next level of support ((Assign the incidents to the Field support supervisor to assign it to the Field support team)). •Update customer data and produce activity reports. •Follow up with customer’s queries/ incidents, provide feedback. •Ensure proper recording, documentation and closure. •Recommended procedure modifications or improvements. Show less



Kulacom Communications

• Telecommunications
• 1 - 100 Employee

• Key Account Executive

  • Sep 2011 - Feb 2014

  •Worked as indoor sales - customer service. •Negotiating the terms of sales agreements. •Manage and Plan cost analysis for new projects. •Forecast monthly financial reporting and client invoicing. •Build and maintain strong, long-lasting customer relationships. •Provide status report to management on all closed sales and customers complains. •Coordinate with all work groups involved in the project. •Worked as indoor sales - customer service. •Negotiating the terms of sales agreements. •Manage and Plan cost analysis for new projects. •Forecast monthly financial reporting and client invoicing. •Build and maintain strong, long-lasting customer relationships. •Provide status report to management on all closed sales and customers complains. •Coordinate with all work groups involved in the project.