Fashion Content Writer

• Sep 2022 - Present

Digital Media Buyer and Marketing Strategist

• Sep 2021 - Oct 2022

Website Content Manager

• Jan 2021 - Aug 2021

- Responsible for planning, developing and implementing the overall company's website content strategy. - Responsible for the management of the creation and production of online marketing content. - Responsible for overseeing the planning, organization, creation, and publishing of all content. - Responsible for planning, developing and implementing the overall company's website content strategy. - Responsible for the management of the creation and production of online marketing content. - Responsible for overseeing the planning, organization, creation, and publishing of all content.

Fashion Content Team Leader - Operations - Content & Production

• Nov 2017 - Dec 2019

*Responsible for supervision of JUMIA Fashion Team-Supervision for creation for Egypt/UK/USA/China-Supervision for creation for Egypt team*Researched ideas and facts pertinent to the type of content/topic assigned.*Created a variety of unique/creative content material for Jumia*Created fresh content based on research and brainstorming.*Developed engaging content for articles, blogs, stories and social media to entice and engage the audience.*Quality Control Post Online & Offline*Train other teams and sellers to how to use the system and how to do proper content.*Managing Jumia Studios Page on Facebook & Instagram.*Ensured that web page content for Fashion is edited properly to increase on-screen readability.*Optimized website and social media channels for SEO.*Ensured that content contains sufficient keywords for SEO.*Spotting Fake Brands Show less

Fashion Content Writer/Quality Control Editor - Operations - Content & Production

• Oct 2016 - Nov 2017

Responsible for the process of creating, developing and presenting content for fashion-specific photo shoots.Responsible for deciding the creative influence and direction that will pursue during a given season or issue.

Customer Service Representative - Operations - Customer Excellence - Customer Service

• Jan 2015 - Oct 2016

• Interacting with customers to provide information in response to inquiries about the services that the Jumia offers and about their orders information.• Handling and resolving the customer's problems and complaints and forwarding them to the assigned teams to maintain highest customer satisfaction• Handle all incoming calls of the call center.• Handle outbound calls for follow up, occasional campaigns and call backs blended with normal inbound calls.• Provide best possible service to both external & internal customers to achieve highest level of customer satisfaction• Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. finance , PSC , after sales & , Outbound…etc)• Achieve the requested Staffed Time on a daily basis to minimize Lost Call Rate• Provide proper information to customers with complete & comprehensive understanding of Jumia`s Products & Services and Policies & Procedures • Fully understand & adhere to company policies & procedures that generates personal / professional credibility & trust• Respect & apply company vision & values• Fully understand both individual & company objectives to achieve them effectively & efficiently• Use available methods & tools to develop own skills & information (applications, briefings, attending trainings….etc)• Resolve customer complaints in time & treats them as business opportunities to ensure continuous improvement & development• Escalate problems & provides relevant feedback to the right channels• Contribute to the Up selling of Jumia`s Products and Services Show less

General Merchandise Web Content Writer - Operations - Content & Production

• Aug 2015 - Dec 2015

Creating and editing products on Jumia website

Senior Customer Service Representative

• Aug 2012 - Jan 2015