Experience

Owl Ads

• Egypt
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • Mar 2023 - Present



Mostaql.com | مستقل

• Technology, Information and Internet
• 700 & Above Employee

• Voice Over Artist

  • Nov 2020 - Present

  • Reading the script • Editing the script if needed • Preparing the script for recording • Recording a demo to make sure that this is the required tone and tempo • Recording the script according to all previous steps in a studio • Dealing with a professional sound engineer to edit the record • Deliver the file according to the agreed-on deadline • Reading the script • Editing the script if needed • Preparing the script for recording • Recording a demo to make sure that this is the required tone and tempo • Recording the script according to all previous steps in a studio • Dealing with a professional sound engineer to edit the record • Deliver the file according to the agreed-on deadline



3KG - Three Kilograms

• Egypt
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • Apr 2021 - Apr 2023

  • Being the primary point of contact and build long-term relationships with customers • Helping customers through email, phone, online presentations, screen-share and in-person meetings • Ensuring the timely and successful delivery of our solutions according to customer needs and objectives • Communicating clearly the progress of monthly/quarterly initiatives to internal and external stakeholders • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis • Oversee the creation of content and copywrite social media content This is a link to my portfolio https://shoroukdamarany.contently.com/ • Gather research and data needed to formulate tactical plan development and recommendations with oversight from strategist • Present program outline, platform strategies, project ideas and creative samples to clients in an effective personable and insightful manner • Monitor Cross-channel brand health and reputation via social media conversation alongside wider team • Manage and track paid social media campaigns • Create weekly, monthly and quarterly reports • Analyze data and provide insights, plan and ideas for optimization • Manage all internal communication, and projects. • Directing creative team to apply client's feedback to deliverables • Become thoroughly educated on relevant clients' industries, applicable influencers in each industry, product, information, competitive land escape and overall trendspotting for productive timely social activations Show less



Radio Masr Online

• Voice Over Artist

  • Oct 2020 - Nov 2020

  •Reading the script. •Editing the script if needed. •Preparing the script for recording. •Recording a demo to make sure that this is the required tone and tempo. •Recording the script according to all past steps in a studio. •Dealing with a professional sound engineer to edit the record. •Reading the script. •Editing the script if needed. •Preparing the script for recording. •Recording a demo to make sure that this is the required tone and tempo. •Recording the script according to all past steps in a studio. •Dealing with a professional sound engineer to edit the record.



Careem

• United Arab Emirates
• Software Development
• 700 & Above Employee

• Customer Service Representative

  • Oct 2019 - Oct 2020

  •Maintaining a positive, empathetic, and professional attitude toward customers at all times. •Responding promptly to customer inquiries. •Acknowledging and resolving customer complaints. •Knowing the company products inside and out so that you can answer questions. •Communicating and coordinating with colleagues as necessary. •Providing feedback on the efficiency of the customer service process. •Ensure customer satisfaction and provide professional customer support. •Maintaining a positive, empathetic, and professional attitude toward customers at all times. •Responding promptly to customer inquiries. •Acknowledging and resolving customer complaints. •Knowing the company products inside and out so that you can answer questions. •Communicating and coordinating with colleagues as necessary. •Providing feedback on the efficiency of the customer service process. •Ensure customer satisfaction and provide professional customer support.



Radio E3lam Oline

• Cairo, Egypt

• Voice Over Artist

  • Mar 2018 - Oct 2019

  •Reading the script. •Editing the script if needed. •Preparing the script for recording. •Recording a demo to make sure that this is the required tone and tempo. •Recording the script according to all past steps in a studio. •Dealing with a professional sound engineer to edit the record. •Reading the script. •Editing the script if needed. •Preparing the script for recording. •Recording a demo to make sure that this is the required tone and tempo. •Recording the script according to all past steps in a studio. •Dealing with a professional sound engineer to edit the record.



Radio Mubasher CU

• Public Relations

  • Jul 2016 - Jul 2017

  •Establishing and maintaining relationships with consumers, community, employees, and public interest groups. •Conferring with managers to identify trends and group interests and providing advice on business decisions. •Developed team communications and information for meetings. •Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance. •Planned and organized activities, details and timelines for events. •Establishing and maintaining relationships with consumers, community, employees, and public interest groups. •Conferring with managers to identify trends and group interests and providing advice on business decisions. •Developed team communications and information for meetings. •Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance. •Planned and organized activities, details and timelines for events.