Experience

Meridian Waste

• United States
• Environmental Services
• 1 - 100 Employee

• Corporate Collections Coordinator

  • Nov 2021 - Present

  Following standard operating procedures, this role is responsible for collection efforts for both commercial and residential accounts with invoices ranging between $45 and >$250k for multiple regional operations in the US. Heavy outbound phone calls and email correspondence with customers. Posts payments as appropriate into the billing system to clear open obligations. Process one-time credit card payments from customers over the phone and process recurring… Show more Following standard operating procedures, this role is responsible for collection efforts for both commercial and residential accounts with invoices ranging between $45 and >$250k for multiple regional operations in the US. Heavy outbound phone calls and email correspondence with customers. Posts payments as appropriate into the billing system to clear open obligations. Process one-time credit card payments from customers over the phone and process recurring payments. Performs basic and routine research to resolve differences or unidentified / misapplied payments. Lead discussion on weekly collections conference call including field office salespeople and other management. Identifies delinquent accounts for targeted collections, as well as recommending escalation to external collections. Maintains records and manages accounts sent to external collections Show less Following standard operating procedures, this role is responsible for collection efforts for both commercial and residential accounts with invoices ranging between $45 and >$250k for multiple regional operations in the US. Heavy outbound phone calls and email correspondence with customers. Posts payments as appropriate into the billing system to clear open obligations. Process one-time credit card payments from customers over the phone and process recurring… Show more Following standard operating procedures, this role is responsible for collection efforts for both commercial and residential accounts with invoices ranging between $45 and >$250k for multiple regional operations in the US. Heavy outbound phone calls and email correspondence with customers. Posts payments as appropriate into the billing system to clear open obligations. Process one-time credit card payments from customers over the phone and process recurring payments. Performs basic and routine research to resolve differences or unidentified / misapplied payments. Lead discussion on weekly collections conference call including field office salespeople and other management. Identifies delinquent accounts for targeted collections, as well as recommending escalation to external collections. Maintains records and manages accounts sent to external collections Show less