Experience

C4 Planning Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• COMPUTER SUPPORT ADMINISTRATOR

  • Dec 2017 - Present

  Submit, update, and monitor the Remedy and Web Help Desk ticketing systems for all incoming requests for service and ensure that all actions taken are properly documented Troubleshoots and diagnoses malfunctions to eliminate the problem in minimum time Set up, monitor, and troubleshoot VTC issues on NIPR/SIPR/JWICS networks. Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. Uses SCCM to remote into computers to resolve customer’s issues. Re-image workstations and ensure the correct splash is installed, anti-virus packages and software. Configure and manage desktop Windows operating systems and install/load operating system software, troubleshoot, maintain integrity. Provide support to end users on a variety of issues and systems including office automation Outlook, software, scanning, printing, file recovery, user account management, password reset, and configuration of system, Install, configure and upgrade TACLANEs. Show less



Toombs County School District

• United States
• Higher Education
• 1 - 100 Employee

• Engineering Instructor

  • 2013 - Jul 2015

  Instructs students in basic principles of engineering and technology. Installs software applications on the technology lab network and maintains the maintenance and repairs for the computers in the entire computer technology lab. Schedules day to day training sessions using many presentation and teaching techniques, focusing on classroom, self and web based instruction to effectively motivate and engage students. Research industry latest trends and developments as they occur to ensure accurate instruction. Show less



Richmond County Board of Education

• Augusta, Georgia Area

• Communication Technology & Engineering Instructor

  • 2000 - 2009

  Instructs students in basic principles of engineering and technology. Installs software applications on the technology lab network and maintains the maintenance and repairs for the computers in the entire computer technology lab. Schedules day to day training sessions using many presentation and teaching techniques, focusing on classroom, self and web based instruction to effectively motivate and engage students. Research industry latest trends and developments as they occur to ensure accurate instruction. Show less



Georgetown County School District

• Georgetown, SC

• Industrial Technology Instructor

  • Apr 1995 - Jul 1999

  Instructed students in basic principles of industrial technology, consisting of manufacturing, construction, transportation and communication. Created lesson plans, monitored and reported on student progress. Tracked industry trends and developments as they occur to ensure accurate instruction. Applied situational management skills in promoting leadership skills, team-building, and self-esteem as Assistant Football and Head Basketball Coach Instructed students in basic principles of industrial technology, consisting of manufacturing, construction, transportation and communication. Created lesson plans, monitored and reported on student progress. Tracked industry trends and developments as they occur to ensure accurate instruction. Applied situational management skills in promoting leadership skills, team-building, and self-esteem as Assistant Football and Head Basketball Coach