Experience

[cu]health

• Australia
• Health and Human Services
• 1 - 100 Employee

• Practice Manager

  • Nov 2022 - Present

• Member Services Manager

  • May 2022 - Present



Bend + Mend: Physiotherapy & Pilates

• Practice Manager

  • Apr 2017 - May 2022

  Following a promotion within Bend + Mend, I became the face and voice of our Customer Service, Reception and Administration team. • First point of contact for all future, current and returning patients and businesses through face to face, phone, email or online enquiries • Manage and oversee 5 customer service staff members. This includes the interview stage for new staff, selecting, training and providing support for all 4 clinics.• Assist 3 Partners with day to day ad hoc tasks.• Organise and arrange diaries for all staff spanning 4 different clinics including 12 physios, 3 partners and 5 reception. This involves arranging last minute cover for unwell physios, juggling cancellation lists, urgent bookings, liaising with patients so they are able to get the best time/day that suits and maximising available appointment times.• On-board new patients and businesses that are using our service. This includes collecting and entering all relevant contact, financial and wellbeing information.• Communicate concisely and clearly through online platform (Yammer) to staff in all locations, making sure staff are kept informed at all times.• Report weekly and monthly on tasks, key statistics, Physio percentages and patient bookings as well as meet regularly with Partners to discuss strategies and ongoing tasks.• Invoicing and payment for all services including Private, Medicare, Health funds, CTP and Work Cover. This also involves following up outstanding debt.• In charge of the setting up, maintaining and shutting down clinics each day.• Ordering and control for all stock in clinic, including Physio and administration equipment. This also involves liaising with stockists to source the best product at the best price.• Follow up doctor reports, scans and appointments for Physio’s and our patients.• Run a Pilates class schedule, enrolling new members, establishing direct debit contracts.• Enter and reconcile all day to day payments, attendances and further bookings. Show less

• Reception Administration

  • Jul 2015 - Apr 2017

  When initially starting with Bend + Mend, I began on the reception desk. Being the first point contact for all Patients, through face to face, phone, emails and online enquiries; my role was mainly customer service based. A few hours a week was also devoted to back office tasks for the Partners.



Galen & Gray Medical and Physio

• Medical Receptionist

  • Jun 2013 - Jul 2015

  After over 6 years in Hairdressing, the role at Galen & Gray was my first in the health industry. This was an entry level role where I was immersed into the world of NSW Work cover and quickly learnt how the relationship between the employer, employee/patient and their health care provider was integral to their recovery. The clinic was run by 2 Medicolegal Doctors and had in-house Physios for the seamless transition between Diagnosis and treatment. Helping solve any problems or questions clients had Receiving phone calls Frequent correspondence with clients and patients Amiable phone manner Taking payments Ordering stock and supplies Filing Organising and booking appointments General book keeping Following Workers Comp guidelines and legislations Practiced confidentiality Tailored services to suit clients requests Invoicing consultations and medicals both in accordance to Workcover Legislations and as agreed with company Banking and petty cash Handling any account problems or queries clients have And all general receptive duties Show less