Experience

Birmingham Airport Authority

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Properties & DBE Administrative Support

  • Apr 2017 - Present

  Providing administrative and clerical support for the Disadvantaged Business Enterprise (DBE) program manager and the Properties department manager. Providing administrative and clerical support for the Disadvantaged Business Enterprise (DBE) program manager and the Properties department manager.



PRA Group (Nasdaq: PRAA)

• United States
• Financial Services
• 700 & Above Employee

• Dispute Specialist

  • Aug 2016 - Feb 2017

  -Assisted the Disputes department in the receipt, investigation and resolution of customer disputes with regards to charged off accounts. -Recorded and processed disputes which included determining the appropriate dispute classification. Ordering new and reviewing existing documentation to investigate and resolve the dispute. -Preparing correspondence (letters, emails, and/or faxes). -Following up with the investigation via telephone, email, and/or fax, and electronically filing all documentation per policy and procedure. Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Home Preservation Specialist

  • Aug 2010 - Jul 2014

  -Assisted customers with restructuring loans to avoid foreclosure.-Followed-up with customers to retrieve information.-Answered inbound calls from customers.-Sent customers' financial information to Underwriting Department for review.-Upon receipt of decision from underwriter, contacted customers to inform them of the decision.

• Loan Servicing Specialist

  • Feb 2009 - Aug 2010

  -Processed streamline refinance loan via the telephone.-Verified employment history for customers.-Answered inbound calls and resolved issues for customers.-Made daily follow-up calls to the customers.



BBVA in the USA

• United States
• Banking
• 700 & Above Employee

• Loan Specialist III

  • Sep 2008 - Jan 2009

  -Manually processed consumer, commercial, auto, lines of credit, and attorney prepared loans. -Posted payments, balanced online postings. -Conducted research projects for loan officers and customers. -Manually processed consumer, commercial, auto, lines of credit, and attorney prepared loans. -Posted payments, balanced online postings. -Conducted research projects for loan officers and customers.



RBC

• Canada
• Banking
• 700 & Above Employee

• Loan Specialist

  • Apr 2007 - Sep 2008

  -Processes Installment, Commercial, and Mortgage Loans. -Completed online data entry, posted payments, and balanced online postings. -Responded to general loan pay-off inquiries. -Conducted research projects for loan officers and customers. -Assisted with developing loan officers and assistants with online job training while working through problems. -Processes Installment, Commercial, and Mortgage Loans. -Completed online data entry, posted payments, and balanced online postings. -Responded to general loan pay-off inquiries. -Conducted research projects for loan officers and customers. -Assisted with developing loan officers and assistants with online job training while working through problems.



First American Bank

• United States
• Banking
• 1 - 100 Employee

• Lockbox Clerk

  • Oct 2005 - Mar 2007

  -Sorted and opened mail. -Endorsed checks. -Posted payments for up to 13 companies. -Completed data verification for all ordered debit cards, automatic fund transfers, and overdraft protection agreements for all of First American Bank Customers. -Sorted and opened mail. -Endorsed checks. -Posted payments for up to 13 companies. -Completed data verification for all ordered debit cards, automatic fund transfers, and overdraft protection agreements for all of First American Bank Customers.