Experience

CommVersion

• United Kingdom
• Marketing Services
• 1 - 100 Employee

• Head of Conversation Design

  • Jan 2023 - Present

  I'm responsible for designing and maintaining effective, engaging, and high-converting knowledge bases and chat flows for every new customer that comes onboard with CommVersion. My work is crucial because the quality and effectiveness of the knowledge bases and chat flows we use have a direct impact on the qualitative quality of our product and the quantitative results our customers see. By leveraging my expertise, I help ensure that our customers receive a top-notch experience that exceeds their expectations. Show less

• Conversation Design and Product Manager

  • Jul 2022 - Dec 2022

  I'm responsible for the end-to-end user experience of our customers’ customers (those using the chat solution), working with internal teams to ensure the systems we create and the technology we use to enable our agents to deliver a great UX while converting chats to qualified leads.



Constant Contact

• United States
• Advertising Services
• 700 & Above Employee

• Business Development Representative

  • Oct 2021 - Jan 2022

  Business Development Representative to help grow your business.I am a liaison between our Sales and Marketing teams. As a Business Development Representative, seek new business prospects by contacting and developing relationships with our prospective customers. I act as a first point of contact for the company. Hands-on experience in developing leads from marketing campaigns and fulfilling their sales quotas. Business Development Representative to help grow your business.I am a liaison between our Sales and Marketing teams. As a Business Development Representative, seek new business prospects by contacting and developing relationships with our prospective customers. I act as a first point of contact for the company. Hands-on experience in developing leads from marketing campaigns and fulfilling their sales quotas.



Constant Contact Lead Gen & CRM

• United States
• Software Development
• 1 - 100 Employee

• Business Development Representative

  • Feb 2021 - Oct 2021

  Business Development Representative to help grow your business.I am a liaison between our Sales and Marketing teams. As a Business Development Representative, seek new business prospects by contacting and developing relationships with our prospective customers. I act as a first point of contact for the company. Hands-on experience in developing leads from marketing campaigns and fulfilling their sales quotas. Responsibilities Identify potential customers from amongst a bunch of leads Qualify leads from different marketing campaigns as viable sales opportunities Contact prospects via emails and cold calls Present the company to prospective clients Identify client requirements and suggest them with suitable products/services Come up with customised product solutions that will help boost customer satisfaction Establish long-term relationships with the clients Seek new business opportunities in the market proactively Coordinate with Account Managers for client status updates Submit reports to Business Development Manager on weekly, monthly, and quarterly sales results Keep updated about latest business trends Skills & Abilities Excellent customer service skills Impressive communication skills Extensive experience with various sales techniques Proven record of achieving sales quotas Hands-on experience with CRM software Familiarity with MS Office – Excel in particular Sound knowledge of sales performance metrics Excellent negotiation skills Ability to deliver convincing presentations Good leadership skills Show less



Private Property

• South Africa
• Real Estate
• 100 - 200 Employee

• Sponsorship and Exhibition Manager

  • Feb 2019 - May 2020

  An events Sponsorship and Exhibition Manager controls the sales and sponsorship agreements with stakeholders, from inception to completion. A exhibition manager meets with clients to work out event details, develop event plans with key stakeholders, and their team, assisting with meeting their objectives and aligning with their budgets. Makes sure that the event runs smoothly and efficiently and handles any crisis with calm and decisive action. I am responsible for translating client objectives into a tangible real-life experience for their customers, this aligns with the businesses values and brand identity and will be responsible for the execution of strategic customer-facing projects that will require strong, dynamic communication and interpersonal skills. Key Responsibilities: Identify new business opportunities Exhibition Sales Research Consumer relations Trainee copywriting Business development Key account management Show less



VUKA Group

• South Africa
• Events Services
• 100 - 200 Employee

• Sponsorship and Exhibition Manager

  • Feb 2018 - Feb 2019

  A Sales Executive includes the discovery and pursuit of new sales prospects, negotiating deals, and maintaining customer satisfaction. I have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate the business services and products through email and phone, and face to face meeting. Ultimately, I help meet and surpass business expectations and contribute to the company's rapid and sustainable growth.

• Sales Executive

  • Mar 2017 - Jan 2018

• Researcher

  • Jan 2017 - Feb 2017