Client Service Team Lead

• Oct 2021 - Present

Client Service Manager

• Feb 2021 - Oct 2021

Account Officer

• Oct 2020 - Feb 2021

Account Officer

• Apr 2020 - Oct 2020

Customer Service Representative

• Nov 2013 - Mar 2020

* Offered advice and assistance to customers, paying attention to special needs or wants * Compiled customer feedback and recommended service delivery improvements to management * Cultivated customer loyalty and promoted repeat customers * Consulted with outside parties to resolve discrepancies and create effective solutions * Responded to customer requests for products, services and company information * Promptly responded to inquiries and requests from prospective customers * Educated customers on promotions * Developed and documented processes for running promotions efficiently and to adhere to relevant terms and conditions Show less

Cake Decorator

• Jul 2010 - Jul 2016

* Designed specialty cakes or service for custom events including weddings, birthdays and graduations * Worked with customers to define cake vision based on colour, theme, size and price * Managed material inventory and ordered new materials when needed * Kept work area safe and sanitized by washing utensils, tools and countertops * Disposed of damaged and expired goods to uphold safety standards and provide fresh products * Verified accuracy of orders while meeting strict deadlines on producing completed products Show less

Case Manager

• Mar 2000 - Dec 2002

* Managed insurance claims process by providing expert knowledge and building positive, trusting relationships to support clients during challenging times * Exceeded clients' expectations by compassionately gathering required medical and work history information to complete Worker's Compensation claims * Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues * Maintained strict confidentiality with all personal data as per company guidelines * Read over legislation and guidelines to ascertain levels of coverage and determine whether claims would receive approvals or denials Show less

Claims Analyst

• Nov 1996 - Mar 2000

Leave Administrator

• Jan 1993 - Oct 1996