Operations Manager

• Sep 2021 - Present

Currently looking for new opportunities

• Apr 2020 - Sep 2021

Regional Operations Manager

• Nov 2019 - Mar 2020

Regional Operations Manager - Northern Ireland

• Apr 2018 - Nov 2019

Funeralcare Funeralcare

Senior District Manager Ireland

• Jun 2016 - Nov 2017

Regional Manager - Scotland and Ireland

• Jan 2015 - May 2016

- Responsible for 64 stores across Ireland and Scotland- Delivering on sales and profitability targets whilst minimising costs across the region - Working with the board and key stakeholders to devise and deliver company strategy and goals with particular focus on the customer and our people - Working with the finance team setting budgets and targets for the Region- Development of National and Regional Operations strategies in line with company strategy. Working with other regions and key stakeholders to deliver this- Devising and delivering a People strategy with HR and key stakeholders that engaged and retained the team ensuring that they felt valued and invested in.

Senior District Manager - Ireland

• Sep 2006 - Jan 2015

- Responsible for a large turnover across 30 branches in Ireland, North and South- Full responsibility for the profitability of all the Ireland stores delivered through effective management of cost centre budgets whilst maximising sales and protecting margins - Developing and improving the customer loyalty of both trade and retail customers by ensuring the team consistently deliver the highest standards of customer service - Leading and supporting District and Store Managers to be the best that they can be - Creating a positive working environment for all the teams and recognising success to ensure the highest levels of team engagement and increased retention - Encouraging innovation and creativity at all levels to progressively grow the business - Ensuring the highest presentation and operating standards are maintained across the store group and that all stores represent and live the brand image - Developing strategies to effectively optimise good performance and manage poor performance in stores, whilst also monitoring commercial trends and competitor activity - Completing varied projects including integrating new businesses into the group, aligning operations in stores, evaluating business viability, improving profitability etc.- Managing the Ireland store portfolio, identifying new locations, refurbs and relocations - Cross functional working with support functions regarding all areas of the business - Liaising with key stakeholders to influence any activity that impacts on Ireland, ensuring that it is appropriate, planned, communicated and implemented effectively

Senior Recruitment Consultant

• Oct 2003 - Jan 2006

Responsible for the growth of a new retail recruitment business covering Northern Ireland, working with key accounts and other retailers to meet their recruitment needs whilst identifying new business opportunities Responsible for the growth of a new retail recruitment business covering Northern Ireland, working with key accounts and other retailers to meet their recruitment needs whilst identifying new business opportunities

Duty Manager

• Apr 2003 - Oct 2003

Responsible for the turnover and team of the Ambient food, off licence and cigarette business. Key accountabilities were driving sales and profit, building strong relationships with local traders and bulk buyers in addition to the public consumer, whilst ensuring a high level of service delivered by a competent motivated team. Responsible for the turnover and team of the Ambient food, off licence and cigarette business. Key accountabilities were driving sales and profit, building strong relationships with local traders and bulk buyers in addition to the public consumer, whilst ensuring a high level of service delivered by a competent motivated team.

Regional Manager

• Mar 2000 - Dec 2002

- Responsible for a multi £million turnover across 9 Department stores in Northern Ireland and border counties - Maximising the profitability of these branches through increasing operational efficiency whilst optimising management and employee performance and engagement - Monitoring all sales budgets, overheads and costs to include wage spending, shrinkage and other expenditure to achieve maximum profitability - Ensuring the highest standards throughout the branches,through merchandising and housekeeping procedures, planograms and space management - Developing and improving customer loyalty by ensuring the team deliver the highest level of customer service - Recruitment, development and training of the management team - Supporting the regional team with all people related matters - Identifying commercial opportunities in both existing branches and new branch opportunities - Cross functional working with support functions regarding all areas of the business

Store Manager

• Aug 1998 - Mar 2000

- Management of busy department store and a team of 25 - 30 people - Driving and achieving all sales targets, cost budgets and profitability - Training, coaching and motivating teams in store and in the region - Delivering strong operational and compliance standards - Supporting the Regional Manager and other stores within the group - Involved in a new business concepts group and part of a strategic planning team

Store Manager

• Jun 1995 - Aug 1998