Shomari Chase
Tier 2 Techincal Support Agent at haku- Claim this Profile
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Topline Score
Bio
Peterson Simon
Shomari is a very intelligent and talented individual. During my time working with her, I saw an individual who was determined to see any assignment she was given through to the end. Whenever the unforeseen would arrive, she was the first one to navigate her way through to a solution. Along with her critical thinking ability, Ms. Chase is also a very good communicator. Always clear and detailed in her explanation when we work on a project together. Working with her was a delight. Shomari would be fantastic for any work environment she is a part of.
Dunieski Otano
Shomari is one of the best students I have ever had in my entire teaching career. She is quick learning, responsible, and hard working. I am certain that she will be a great asset to any company that hires her. I highly recommend her.
Peterson Simon
Shomari is a very intelligent and talented individual. During my time working with her, I saw an individual who was determined to see any assignment she was given through to the end. Whenever the unforeseen would arrive, she was the first one to navigate her way through to a solution. Along with her critical thinking ability, Ms. Chase is also a very good communicator. Always clear and detailed in her explanation when we work on a project together. Working with her was a delight. Shomari would be fantastic for any work environment she is a part of.
Dunieski Otano
Shomari is one of the best students I have ever had in my entire teaching career. She is quick learning, responsible, and hard working. I am certain that she will be a great asset to any company that hires her. I highly recommend her.
Peterson Simon
Shomari is a very intelligent and talented individual. During my time working with her, I saw an individual who was determined to see any assignment she was given through to the end. Whenever the unforeseen would arrive, she was the first one to navigate her way through to a solution. Along with her critical thinking ability, Ms. Chase is also a very good communicator. Always clear and detailed in her explanation when we work on a project together. Working with her was a delight. Shomari would be fantastic for any work environment she is a part of.
Dunieski Otano
Shomari is one of the best students I have ever had in my entire teaching career. She is quick learning, responsible, and hard working. I am certain that she will be a great asset to any company that hires her. I highly recommend her.
Peterson Simon
Shomari is a very intelligent and talented individual. During my time working with her, I saw an individual who was determined to see any assignment she was given through to the end. Whenever the unforeseen would arrive, she was the first one to navigate her way through to a solution. Along with her critical thinking ability, Ms. Chase is also a very good communicator. Always clear and detailed in her explanation when we work on a project together. Working with her was a delight. Shomari would be fantastic for any work environment she is a part of.
Dunieski Otano
Shomari is one of the best students I have ever had in my entire teaching career. She is quick learning, responsible, and hard working. I am certain that she will be a great asset to any company that hires her. I highly recommend her.
Credentials
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Amazon Web Services Cloud Practitioner
Amazon Web Services (AWS)Aug, 2019- Nov, 2024
Experience
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haku
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United States
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Software Development
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1 - 100 Employee
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Tier 2 Techincal Support Agent
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Jan 2020 - Present
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Comcast
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United States
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Telecommunications
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700 & Above Employee
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Customer Technical Support
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May 2017 - Jan 2020
• Performed troubleshooting techniques to the customer over the phone to identified and resolved their issues.• Analyzed the customer information to determine the technical support level then elevated the calls to an appropriate support level as necessary.• Assisted team members to provide support and solutions to customer queries to meet Comcast objectives.• Utilized software applications to ensure tickets are completed and on-time.• Prepared presentations to individuals or small groups about the best practices of troubleshooting. Show less
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Sales Consultant
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May 2016 - May 2017
• Generated sales revenue by over 10% from the year 2016 to 2017 through the addition of new customers and from existing customers.• Trained and mentored new hires in sales strategies and product knowledge.• Resolved customer issues and escalations while maintaining a positive and professional attitude to ensure customer retention.• Maintained updated knowledge of company products and services to provide the best customer experience.• Supported customers with billing and account issues. Show less
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Education
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2019 - 2023
Miami Dade College
Bachelor's degree, Information Technology -
2019 - 2019
Miami Dade College
AWS Cloud Practitioner, Cloud Support Engineer -
2011 - 2015
Miami Dade College
Associate of Arts - AA, Music Education
Community
