Sholonda Stone

Director Of Information Technology at Surplus Lines Stamping Office of Texas
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Contact Information
us****@****om
(386) 825-5501
Languages
  • English -
Skills

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Credentials

  • VMware Certified Associate - Digital Business Transformation
    VMware
    Jan, 2019
    - Oct, 2024

Experience

  • Surplus Lines Stamping Office of Texas
    • United States
    • Insurance
    • 1 - 100 Employee
    • Director Of Information Technology
      • Jan 2020 - Present

      Director of Information Technology Director of Information Technology

  • Blue Prism
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Product Specialist
      • Nov 2018 - Dec 2019

      • Manage and maintain a good working relationship between Clients and Partners. • Manage Escalations between Support Engineers and the Blue Prism Developers• Mentor and advise Engineers on best practices for pre-escalated or high visibility issues.• Monitor Support Engineer activity for the possibility or future escalations.• Provide guidance and timely resolutions for high visibility of escalated issues. • Consult with Clients on the best approach moving their organization towards RPA, or methods on how to improve their existing architecture.

    • CS Engineer
      • Dec 2017 - Nov 2018

      Responsibilities involve troubleshooting, analyzing technical problems and working with customers and Blue Prism developers to resolve technical roadblocks. Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Manage communications with customers at all levels to maintain positive relationships

    • Systems Administrator
      • May 2013 - Dec 2017

      Responsible for effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software and related infrastructure. Participates in technical research and development to enable continuing innovation within the infrastructure. Ensures that system hardware, operating systems, and software systems achieve organizational goals and operational objectives Responsible for effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software and related infrastructure. Participates in technical research and development to enable continuing innovation within the infrastructure. Ensures that system hardware, operating systems, and software systems achieve organizational goals and operational objectives

  • RAM Inc
    • India
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Computer Programmer II
      • Mar 2006 - May 2013

      Created and customized database/web software applications and tools using advanced development and coding techniques. Manage all phases of application design -- from coding and prototyping through system testing, integration and deployment. • Designed and developed Microsoft Access database used during testing. Performed onsite technical support help while on test (i.e. printer, scanner install, mapping of network drives, maintained of Windows 2000 server, creating file shares, setup of computer equipment). • Produced Analysis reporting for test using Pivot tables, Queries, and reports using MS Access and SQL queries and stored procedures. • (DAG) Data Authentication Group Support Specialist/Facilitator • Planned, developed test documents from detailed test plans and created test questionnaire forms • Responded to all special user request and/or project assignments for testing group. • Related Test Experience for the following programs: ALS1 (Analytical Laboratory System) LUT (Phase I, II), IOT UH60Mu (UH60M Blackhawk Upgrade) JBSDS (Joint biological Standoff Detection System) CDAL (CBRNE Deployable ALS) SOD-VR (Screen Obscuration Device – Visual Restrictive) IOT NIE (Network Integrated Evaluation) SPIDER NCM (Spider XM7 Network Command Munitions) FOT CROWS (Common Remotely Operated Weapon Station) CUGR (CBRN) Operational Demonstration, IBCT, MQ-1C Gray Eagle IOT, NIK, and JTRS-GMR

  • City of Belton, TX
    • United States
    • Government Administration
    • 1 - 100 Employee
    • Technical Support Specialist
      • Feb 2003 - Mar 2006

      Performed multiple roles as the only Technical Support Specialist for the city. Built and maintained city main web site and library catalog. Handled the entire City’s computer needs to include; servers, mobile units for the patrol cars, and desktop systems. Implemented the City’s first software and hardware, standard and strategic plan. Maintained a 24/7 on call availability for all city employees. • Installed configured and implemented the library automated library system Athena. The library automated system was also integrated in to the city’s web to allow users to reserve or browse the library’s collection of books. • Wrote the grant and setup communications with the Internet Service Provider to establish internet connection to the city’s public access computers in the library with no charge to the city. This connection was later extended to the city Fire Station and with this a Virtual Private Network was configured to link into the city’s network without the additional cost of running fiber optics. • Inventory control, assessing maintenance needs in light of warranty contracts, working with vendors on warranty issues, and assisting departments to prepare systems for replacements. Maximized customer service by informal one-on-one training in standard applications and overall desktop usage. Coordinated projects which facilitate use of core application with end users. • Implemented the security and network standards. Maintain and service the WAN, LAN and VPN connections • Provide daily support Intergraph’s records management system (Ileads) for the police department. • Performed purchasing for the city computer needs from computers to severs, and all other software and hardware needs.

  • City of Killeen, Texas
    • United States
    • Government Administration
    • 200 - 300 Employee
    • Computer Technican
      • Jun 2000 - Feb 2003

      Provided complete comprehensive system support, configuration, maintenance for all of the City’s computer systems. Managed switches and routers, performed troubleshooting and repair services for numerous makes and models of computer and network equipment. Supported several mission-critical projects to include the integration of mobile units into the police vehicles. • Installed, upgraded and repaired PC Software and modified it to suit users’ needs • Trained users on the most productive way to use PC and LAN applications such as word processing, spreadsheets, databases, and electronic mail • Isolated user problems with PC hardware and software as the ‘first line’ of support and if necessary, contacted equipment vendors for additional support • Assisted in recommending and purchasing new hardware and software. • Installed and repaired peripheral equipment such as printer, scanners and modems. • Assisted in the day to day operations of the City’s Mainframe AS/400 system with the following: assisted users in resetting screen, loading new reports, installing update patches, performed resets of system, add new users, and performed daily backup of system. • Installed Intergraph software ILeads/Records Management System for the Police Department, Jail Management System for the Police Department, IMobile the mobile software for the Police Department. • Posed a thorough technical knowledge of PC/LAN hardware and software. • Provided training at the Senior Citizens center for basic email, and Microsoft Word usage.

Education

  • Temple College
    Information Technology
    2010 - 2013
  • Central Texas College
    Information Technology

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