Experience

CitiServe Limited

• Nigeria
• Financial Services
• 1 - 100 Employee

• Product Manager

  • Mar 2020 - Present

  1. Led and manage cross-functional team and stakeholder communication, and oversaw product development from inception to implementation for a new B2B product that allows agent with Point of Sale (POS) terminal to collect revenue on behave of Electricity Distribution Company Nationwide resulting in revenue growth of 13%. 2. Collaborated closely with engineering, design, and marketing teams to define product vision, features, and roadmaps based on market research and customer feedback. Utilized strong sales background to identify customer pain points and develop tailored solutions, such as "Last Advice" feature for printing previous customer payment on the POS terminal resulting in improved customer satisfaction and a 100% retention rate. 3. Worked with other Product Managers on product development, design, marketing strategy and price negotiation for a new QR payment solution for bank merchants/business owners which has been adopted by over 4,000 merchants. 4. Led collaborative partnership with Banks to increase the number of agents for BEDC collections, and implemented effective deployment plan which led to 65% increase in revenue in 4 months. Develop and collaborate with a B2B company in implementing a USSD wallet funding application for agents across the country to fund their wallet for bill payments and resulted in over a billion naira in transaction flow monthly after a year. 5. Collaborated closely with design and engineering teams to create a tailored user experience (UX) for a mobile application, specifically designed for agents of the Benin Electricity Distribution Company. 6. Creation of a fresh product category (Non-Energy Bills) tailored for the Benin Electricity Distribution Company which adds to their revenue. Show less



BEDC Electricity Plc

• Nigeria
• Appliances, Electrical, and Electronics Manufacturing
• 200 - 300 Employee

• Business Development Manager

  • Mar 2016 - Feb 2020

  1. Lead agency identification and creation process by scouting suitable agents for the CitiserveNetwork Program in the state, ensuring they are equipped with POS terminals for revenuecollection.2. Collaborate with BEDC Power payment teams to drive customer engagement on the Citiserveplatform, collecting and analyzing feedback from business unit managers to enhance platformeffectiveness.3. Gather feedback from Citiserve/BEDC customers to identify platform usage issues and workclosely with the IT team to devise and implement solutions.4. Monitor and analyze transaction data in Ondo and Ekiti states, aiming to enhance collections andrevenue generation.5. Collect field feedback on marketing initiatives, ensuring customer adoption of approved paymentchannels and facilitating seamless payments.6. Provide comprehensive merchant training on POS terminal utilization within the Agency network,and suggest alternative payment channels for state-specific viability.7. Maintain operational excellence by ensuring uninterrupted terminal uptime, promptly addressingany technical issues.8. Undertake additional oversight responsibilities for other clients within the states, which mayencompass substantial merchants and government entities. Show less

• Graduate Engineering Trainee

  • Dec 2014 - Feb 2016

  1. Supporting customer care by addressing complaints and ensuring solutions.2. Collaborating with operations and maintenance teams for network monitoring.3. Repairing and energizing transformers with engineers and jointers.4. Overseeing load management and energy documentation at the dispatch office.5. Managing meter installations, validation, and allocation coordination.6. Assisting in billing processes and trial/final billing analysis.7. Analyzing customer debt and supervising disconnections.8. Generating performance reports and tracking route marshal performance.9. Leading a mapping/enumeration team for strategy and transformation initiatives. Show less