Global Partner Support @ Harrison Assessments Int'l Ltd

• Sep 2021 - Present

Commercial & System Adm Manager [Pan India]

• Nov 2011 - Present

Talent Management: Aligning Passions with Business ResultsHarrison Assessments award winning solutions exceed the results of other talent management methods and personality tests by aligning people's qualifications and passions with company-specific jobs. Our unique Paradox Technology™ identifies employees and applicants who are three times more likely to achieve business results. Save up to 70% administration time with our talent acquisition and succession planning solutions. Engage and retain top talent and build high performing teams with our unique employee development and employee engagement tools. HA solutions & reports have direct application, impact and value addition in the following KEY areas of HR cycle in the Corporate: 1. Talent Planning - Org. Core Values & Core Competencies Assessment & Gap Analysis, Strategic Talent Mgmt. 2. Talent Acquisition – Complete technology platform for Online Eligibility & Suitability Pre-Assessment, Eligibility & Suitability templating per position (based on JD), Pre-screening, Real time candidate short listing, Eligibility & Suitability Interview Guide, Attracting candidates, complete applicant tracking & notification system. 3. Talent Engagement & Development – Performance Coaching, Performance Management, Team building & Effectiveness, Learning & Development Effectiveness, Behavioral Training, Work Satisfaction, Retention, Leadership Development & Effectiveness, etc. 4. Succession & Leadership Planning – Individual Development, Leadership skill enhancement and Various job Suitability fitments assessments. 5. Custom Solutions – OD Initiatives, Conflict Resolution, Individual Career Planning & Development plan, Culture Analysis, Benchmarking, etc. 6.Students Career Exploration: Enables students to identify the RIGHT Career for them based on their Traits, Behavioral Competencies & Preferences /Passion areas. Please visit our website to know more about us: www.harrisonassessments.com Show less

Business Development Manager

• Oct 2010 - Aug 2011

Organize open House Workshop for the Corporates. The Workshop we offer are : > Why should any one be led by you. > Managing Personal Growth. > Leading Technical Professionals. > Building Support for your Ideas. > Helping Others Succeed > Psycometric Certification. > Emotional Intelligent Leaders. > Competency Based Interviewing. > 360 Degree Feedback Certification > Perform Power Presentation...etc. We do offer Custom Designed Trainings. Show less

Team Manager

• Mar 2010 - Oct 2010

Operations Manager

• 2007 - 2009

> Managed the customer service, Lead management & backend transaction processing > Handled the transitioning of the process at different levels by discussing with the client on various aspects of the process, implementing the same in the functional aspects & working closely with the client representative on the call floor > Overcame process stumbling blocks by performing process mapping, RCA [Root Cause Analysis] and ensured all bill cycle are within TAT and 90% SLA to maintain across the month > Oversaw weekly performance reviews that would focus the action plan and pain areas of under performance and prepared MIS > Created solutions to impact the current and future process improvements and streamline opportunities > Initiated quality hiring, Training, managing, developing, and evaluating the production staff and ensured proper techniques to achieve the highest level service to meet client goals >Attended to daily conference call with the client to discuss performance, complaints and improvement >Checked all the billing Reports are being updated on a daily basis Show less

Deputy Manager

• 2002 - 2006

> Provided Customer Care Service for EarthLink, the leading Internet, and True Voice, the VOIP service, product training, language and cultural background training for CSR’s. > Handled Front Hand Operations which consists of Customer Solutions (CAS) Dept & Retention Dept. > In charge of Back Hand Operations Hiring and Recruitment Training Dept & Quality Department > Oversaw performance of the team against the centers objectives, and Contributed towards the development of the center and teams culture > Reviewed performance against the individuals KPIs/KRAs and goals, contribution to the performance of the center and conducted regular trainings > Provided support to US and UK customers like IDT, the leading Telecom, VONAGE, the Number one VOIP providers > Developed an authentic team of Team Leaders, Senior Customer Care Specialists > Calibrated calls according to the quality check sheet and tracked calls and to test product knowledge of specialists. > Trained teams off floor with voice, language and cultural background and for pitch, tone and personal rapport with customers Show less