Remote Support Engineer

• Sep 2022 - Present

Remote Job Remote Job

IT-Supportexperte

• Jan 2020 - Mar 2023

• Escalate IT issues to the IT Manager where necessary • Diagnose and resolve technical issues • Undertake small to medium-sized IT projects as instructed by the IT Manager • Provide desktop and server support • Support and maintain MS Server/Desktops and MS Exchange • Setting up and configuring new laptops and desktops • Install authorised software to laptops and desktops • Ensuring security and upgrades are applied and kept up to date on desktops and laptops • Antivirus installation to all desktops and laptops • Fault-finding to laptops and desktops • Reporting faults and maintaining logs on servers, desktops and laptops • Completing internal user moves including phones • Patching of network and phones • Ensure all logs for equipment and users are maintained • Setting up and configuring new core servers • Installing authorised software to core servers • Ensuring patches and upgrades are applied to core servers • Fault-finding to core servers • Creating purchase requisitions for IT hardware/software • Ensuring all software purchased licensing is recorded and maintained • Exchange server mailbox maintenance including archiving mailboxes • Setting up new users and disabling expired accounts in accordance with HR requirements • Providing support for MAC and PC

Information Technology Administrator

• Jul 2021 - Mar 2022

Ingenieur für Remote-Support

• Dec 2020 - Dec 2020

IT Support Engineer

• Jun 2019 - Nov 2019

Installing and configuring computer hardware, software, systems, networks, printers and scanners Monitoring and maintaining computer systems and networks Responding in a timely manner to service issues and requests Providing technical support across the company (this may be in person or over the phone) Setting up accounts for new users Repairing and replacing equipment as necessary Testing new technology Installing and configuring computer hardware, software, systems, networks, printers and scanners Monitoring and maintaining computer systems and networks Responding in a timely manner to service issues and requests Providing technical support across the company (this may be in person or over the phone) Setting up accounts for new users Repairing and replacing equipment as necessary Testing new technology

IT Support Engineer

• Mar 2017 - Oct 2017

Installation and Roll out services of new desktops & laptops. Hardware fault diagnosis & isolation on desktops / laptops. First level of support on desktop / laptops under warranty / AMC with third part vendor & vendor coordination & Spares support Installation and OS Support - Repair / Re-Installation or fresh Installation Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications Configure / troubleshoot network connectivity of desktops / laptops & network printers Installation, re-installation, configuration of peripherals e.g. printers, scanners etc.