Shoaib Khan
Contracts Manager at ibyta- Claim this Profile
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English Full professional proficiency
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Hindi Native or bilingual proficiency
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Urdu Native or bilingual proficiency
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Arabic Limited working proficiency
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Pashto Native or bilingual proficiency
Topline Score
Bio
James Large
I had the pleasure of working with Shoaib for two years as his line manager. From our initial first meeting it was obvious that Shoaib was not being used to his fullest potential and had so much more to offer the business. During our time working together Shoaib developed from a very competent supervisor of team of circa 10 people to become my deputy overseeing a team of 45 based in Dubai in addition to assisting with the greenfield set up and training of a team based remotely in Manila. Shoaib contributed greatly to overseeing successful database system developments and improvements in order to deliver efficient, accurate loading and improve on all KPI’s and metrics, contributing to the overall business aims and revenue. He has a great ability in mentoring and developing team members in order to pass on knowledge and equip them with the personal skills in order to be the best that they can be. He is somewhat unique in that he has worked in most departments within the business and so has an overview of customer care and delivery, product loading, product contracting and XML. He is very passionate about the company and strives for excellence in all areas. His knowledge and personality is such that he is a
Ewan Cameron
It has been my great pleasure to work closely with Shoaib over the past 3 years. He is a dedicated and hard working professional with a vast knowledge and experience of the travel industry. Shoaib has gained a strong understanding on all aspects of the business, having spent time working in various departments. Additionally he knows UAE hotel scene inside out and has an extensive network of contacts built up through many years of mutal cooperation. As a supervisor in the product team Shoaib has demonstrated strong organisational and leadership skills in a very demanding role. These qualities are apparent through the great respect and support he receives from his team. In turn he has been an exceptional mentor to them, inspiring his staff to develop and progress. Shoaib always gives 100% commitment in his work and is a talented and very reliable individual. Truly he is an asset to the company, and his contribution has been crucial in the success of our department.
James Large
I had the pleasure of working with Shoaib for two years as his line manager. From our initial first meeting it was obvious that Shoaib was not being used to his fullest potential and had so much more to offer the business. During our time working together Shoaib developed from a very competent supervisor of team of circa 10 people to become my deputy overseeing a team of 45 based in Dubai in addition to assisting with the greenfield set up and training of a team based remotely in Manila. Shoaib contributed greatly to overseeing successful database system developments and improvements in order to deliver efficient, accurate loading and improve on all KPI’s and metrics, contributing to the overall business aims and revenue. He has a great ability in mentoring and developing team members in order to pass on knowledge and equip them with the personal skills in order to be the best that they can be. He is somewhat unique in that he has worked in most departments within the business and so has an overview of customer care and delivery, product loading, product contracting and XML. He is very passionate about the company and strives for excellence in all areas. His knowledge and personality is such that he is a
Ewan Cameron
It has been my great pleasure to work closely with Shoaib over the past 3 years. He is a dedicated and hard working professional with a vast knowledge and experience of the travel industry. Shoaib has gained a strong understanding on all aspects of the business, having spent time working in various departments. Additionally he knows UAE hotel scene inside out and has an extensive network of contacts built up through many years of mutal cooperation. As a supervisor in the product team Shoaib has demonstrated strong organisational and leadership skills in a very demanding role. These qualities are apparent through the great respect and support he receives from his team. In turn he has been an exceptional mentor to them, inspiring his staff to develop and progress. Shoaib always gives 100% commitment in his work and is a talented and very reliable individual. Truly he is an asset to the company, and his contribution has been crucial in the success of our department.
James Large
I had the pleasure of working with Shoaib for two years as his line manager. From our initial first meeting it was obvious that Shoaib was not being used to his fullest potential and had so much more to offer the business. During our time working together Shoaib developed from a very competent supervisor of team of circa 10 people to become my deputy overseeing a team of 45 based in Dubai in addition to assisting with the greenfield set up and training of a team based remotely in Manila. Shoaib contributed greatly to overseeing successful database system developments and improvements in order to deliver efficient, accurate loading and improve on all KPI’s and metrics, contributing to the overall business aims and revenue. He has a great ability in mentoring and developing team members in order to pass on knowledge and equip them with the personal skills in order to be the best that they can be. He is somewhat unique in that he has worked in most departments within the business and so has an overview of customer care and delivery, product loading, product contracting and XML. He is very passionate about the company and strives for excellence in all areas. His knowledge and personality is such that he is a
Ewan Cameron
It has been my great pleasure to work closely with Shoaib over the past 3 years. He is a dedicated and hard working professional with a vast knowledge and experience of the travel industry. Shoaib has gained a strong understanding on all aspects of the business, having spent time working in various departments. Additionally he knows UAE hotel scene inside out and has an extensive network of contacts built up through many years of mutal cooperation. As a supervisor in the product team Shoaib has demonstrated strong organisational and leadership skills in a very demanding role. These qualities are apparent through the great respect and support he receives from his team. In turn he has been an exceptional mentor to them, inspiring his staff to develop and progress. Shoaib always gives 100% commitment in his work and is a talented and very reliable individual. Truly he is an asset to the company, and his contribution has been crucial in the success of our department.
James Large
I had the pleasure of working with Shoaib for two years as his line manager. From our initial first meeting it was obvious that Shoaib was not being used to his fullest potential and had so much more to offer the business. During our time working together Shoaib developed from a very competent supervisor of team of circa 10 people to become my deputy overseeing a team of 45 based in Dubai in addition to assisting with the greenfield set up and training of a team based remotely in Manila. Shoaib contributed greatly to overseeing successful database system developments and improvements in order to deliver efficient, accurate loading and improve on all KPI’s and metrics, contributing to the overall business aims and revenue. He has a great ability in mentoring and developing team members in order to pass on knowledge and equip them with the personal skills in order to be the best that they can be. He is somewhat unique in that he has worked in most departments within the business and so has an overview of customer care and delivery, product loading, product contracting and XML. He is very passionate about the company and strives for excellence in all areas. His knowledge and personality is such that he is a
Ewan Cameron
It has been my great pleasure to work closely with Shoaib over the past 3 years. He is a dedicated and hard working professional with a vast knowledge and experience of the travel industry. Shoaib has gained a strong understanding on all aspects of the business, having spent time working in various departments. Additionally he knows UAE hotel scene inside out and has an extensive network of contacts built up through many years of mutal cooperation. As a supervisor in the product team Shoaib has demonstrated strong organisational and leadership skills in a very demanding role. These qualities are apparent through the great respect and support he receives from his team. In turn he has been an exceptional mentor to them, inspiring his staff to develop and progress. Shoaib always gives 100% commitment in his work and is a talented and very reliable individual. Truly he is an asset to the company, and his contribution has been crucial in the success of our department.
Credentials
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Certificate in Information Technology
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Experience
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ibyta
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United Arab Emirates
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Hospitality
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1 - 100 Employee
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Contracts Manager
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Jan 2020 - Present
Negotiate with hotel suppliers to ensure Ibyta Travels has the best rates. Address & resolve any standard/service level issues with hotel suppliers. Investigate & resolve internal issues with operation & inventory colleagues. Closely monitor the room production & work with all the relevant parties to stimulate growth of bookings, room nights and revenue on global level. Conduct required number of business trips to improve relationship with hotels. Identify new product in line… Show more Negotiate with hotel suppliers to ensure Ibyta Travels has the best rates. Address & resolve any standard/service level issues with hotel suppliers. Investigate & resolve internal issues with operation & inventory colleagues. Closely monitor the room production & work with all the relevant parties to stimulate growth of bookings, room nights and revenue on global level. Conduct required number of business trips to improve relationship with hotels. Identify new product in line with room nights & revenue targets for all areas. Undertake ongoing analysis of product and quality within contracting area to maintain consistent product offering for clients. Comprehensive understanding of the internal systems and processes in order to contract more efficiently and effectively. Keep hotels updated on corporate and system developments. Communicate with sales to understand client requirements for contracted product, timely feedback with proposal/solution. Show less Negotiate with hotel suppliers to ensure Ibyta Travels has the best rates. Address & resolve any standard/service level issues with hotel suppliers. Investigate & resolve internal issues with operation & inventory colleagues. Closely monitor the room production & work with all the relevant parties to stimulate growth of bookings, room nights and revenue on global level. Conduct required number of business trips to improve relationship with hotels. Identify new product in line… Show more Negotiate with hotel suppliers to ensure Ibyta Travels has the best rates. Address & resolve any standard/service level issues with hotel suppliers. Investigate & resolve internal issues with operation & inventory colleagues. Closely monitor the room production & work with all the relevant parties to stimulate growth of bookings, room nights and revenue on global level. Conduct required number of business trips to improve relationship with hotels. Identify new product in line with room nights & revenue targets for all areas. Undertake ongoing analysis of product and quality within contracting area to maintain consistent product offering for clients. Comprehensive understanding of the internal systems and processes in order to contract more efficiently and effectively. Keep hotels updated on corporate and system developments. Communicate with sales to understand client requirements for contracted product, timely feedback with proposal/solution. Show less
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WebBeds Europe
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United Kingdom
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Travel Arrangements
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100 - 200 Employee
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Team Leader Contract Support
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Sep 2019 - Jan 2020
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Jsir Khyber Tourism
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Sharjah, United Arab Emirates
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Business Development Manager
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Mar 2019 - Aug 2019
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Destinations of the World
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United Arab Emirates
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Travel Arrangements
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100 - 200 Employee
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Assistant Product & Contracting Manager
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Jan 2016 - Dec 2018
• Negotiate with suppliers & regularly monitor to ensure DOTW has the best rates • Negotiate special offers and exclusive deals with hotels throughout the year. • Closely monitor the room production and work with all the relevant parties to stimulate growth of bookings, room nights and revenue. • Comprehensive understanding of the internal systems and processes in order to contract more efficiently and effectively. • Undertake ongoing analysis of product and quality within… Show more • Negotiate with suppliers & regularly monitor to ensure DOTW has the best rates • Negotiate special offers and exclusive deals with hotels throughout the year. • Closely monitor the room production and work with all the relevant parties to stimulate growth of bookings, room nights and revenue. • Comprehensive understanding of the internal systems and processes in order to contract more efficiently and effectively. • Undertake ongoing analysis of product and quality within contracting area to maintain consistent product offering for clients. • Conduct required number of business trips to improve relations with suppliers and negotiate best in market rates in line with business requirements. • Address and resolve any issues with suppliers. • Management and motivation of UAE based team in order to deliver Metrics and Key Performance Indicators in line with business objectives. • Management of an external team based in Manila. Including day to day management, training and process improvement. Training conducted both remotely and in person in Manila. • Analyzing daily and monthly productivity reports of team members. Devise plan and objectives to enable them to reach their full potential, increase productivity and reduce opportunity for errors. • Oversaw projects to simplify the loading process, leading to increased efficiency. • Assisting customer care team with supplier problems in order to ensure that customer happiness and satisfaction • Assisting finance team with invoicing disputes in order to maximize revenue received and minimizes over payments to suppliers.
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Product & Contracting Supervisor
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Jun 2013 - Dec 2015
• Managing team to meet day to day requirement of the department. • Receiving contracts, daily updates including inventory updates from contracts managers, leasing with contract manger to get clarification. • Leading the team to load contracts, updates in DOTW online system, leading the team to load contracts, updates & inventory updates efficiently, ensuring that DOTW system is up to date. • Helping operations & accounts with various queries related to product and contracts. Helping… Show more • Managing team to meet day to day requirement of the department. • Receiving contracts, daily updates including inventory updates from contracts managers, leasing with contract manger to get clarification. • Leading the team to load contracts, updates in DOTW online system, leading the team to load contracts, updates & inventory updates efficiently, ensuring that DOTW system is up to date. • Helping operations & accounts with various queries related to product and contracts. Helping account payable to clear disputed invoices. • Played vital role in launching of DOTW new online system V3, testing of V3 to check migrated data, to load new data, testing of new features, reporting bugs in DOTW online system, analyzing bugs and help IT team to find out solutions for bugs, suggestions for online system enhancement. • Analyzing productivity reports of team members and assisting team member to maximize their productivity. • Handled XML mapping with online suppliers for almost one year, having good knowledge of XML mapping.
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Operations Supervisor
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Dec 2010 - Jun 2013
• Managing team and to ensure the Airport office is operational 24/7. • Selling last minutes hotels reservations to customers arriving at Dubai Airport. • Handled operations issues with hotels and clients, last minute amendment cancellations follow up on additional/special requests. • Promoting preferred hotels. • Negotiation with hotels to get best rates, availability and flexibility. • Meeting hotels sales team and addressing team concern and challenges what we face in… Show more • Managing team and to ensure the Airport office is operational 24/7. • Selling last minutes hotels reservations to customers arriving at Dubai Airport. • Handled operations issues with hotels and clients, last minute amendment cancellations follow up on additional/special requests. • Promoting preferred hotels. • Negotiation with hotels to get best rates, availability and flexibility. • Meeting hotels sales team and addressing team concern and challenges what we face in promoting their hotels and to maximize sales. • Weekly sales review of team and report to operations Manager. • I have produced maximum number of room nights per month in DOTW history of airport office
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Reservation & Sales Consultant
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Mar 2008 - Dec 2010
• Confirm bookings from allotment and free sale. • Clear pending bookings which do not have a supplier confirmation number. • Clear on request booking. • Close cancelled bookings. • Provide alternate accommodation for denied bookings. • Respond within 24 hrs to all customer email request. • Encourage customers to make booking via the DOTW online system rather than sending email request. • Liaise with sale and product to resolve customer issues with maximum… Show more • Confirm bookings from allotment and free sale. • Clear pending bookings which do not have a supplier confirmation number. • Clear on request booking. • Close cancelled bookings. • Provide alternate accommodation for denied bookings. • Respond within 24 hrs to all customer email request. • Encourage customers to make booking via the DOTW online system rather than sending email request. • Liaise with sale and product to resolve customer issues with maximum efficiency. • If issue is ongoing to then liaise directly with the hotels and supplier to close complaint. • Identify and solve system errors and limitations, report to supervisor and I.T. • Retain and convert business via providing an upmost level of customer service. • Follow up mapping and payments with the accounts department for cash agents.
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Mobilink Pakistan
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Bannu, KPK Pakistan
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Customer Service Officer
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Jan 2001 - Dec 2006
Educating customers on how to utilize our products in order to increase revenue and customer satisfaction. Attending to customers call and providing them instant assistance and problem resolution. Preparing and maintaining customer’s records to enable their account to be managed effectively. Managing customer complaints data on daily basis to resolve issues and potential for repeats. Maintaining productive and mutually beneficial relationships with our agents in the… Show more Educating customers on how to utilize our products in order to increase revenue and customer satisfaction. Attending to customers call and providing them instant assistance and problem resolution. Preparing and maintaining customer’s records to enable their account to be managed effectively. Managing customer complaints data on daily basis to resolve issues and potential for repeats. Maintaining productive and mutually beneficial relationships with our agents in the region Show less Educating customers on how to utilize our products in order to increase revenue and customer satisfaction. Attending to customers call and providing them instant assistance and problem resolution. Preparing and maintaining customer’s records to enable their account to be managed effectively. Managing customer complaints data on daily basis to resolve issues and potential for repeats. Maintaining productive and mutually beneficial relationships with our agents in the… Show more Educating customers on how to utilize our products in order to increase revenue and customer satisfaction. Attending to customers call and providing them instant assistance and problem resolution. Preparing and maintaining customer’s records to enable their account to be managed effectively. Managing customer complaints data on daily basis to resolve issues and potential for repeats. Maintaining productive and mutually beneficial relationships with our agents in the region Show less
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Education
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1999 - 2001
University of Peshawar
Master of Science (MSc), Statistics -
1984 - 1994
Federal Govt Public High School Bannu, Khyber Pakhtoonkhwa Pakistan
High School, Science
Community
