Sho Yan L.
Office and Project Administrator at Russell Partnership Collection- Claim this Profile
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Bio
Alastair Preen
In the 3 year I have known and had the pleasure to work with Sho Yan Liu, I would say three of her key leadership traits that stand out to me are as follows: Knowledgeable: Sho has a wealth of experience in her role as a senior customer service associate. She absorbs what she has been taught. Assertive: Sho is confident in herself and her day-to-day work. You know you will get clear honest decisions and actions from her. Teacher: Sho is an excellent teacher to learn from, she has and makes the time to teach you. She is always approachable for follow up assistance.
Alastair Preen
In the 3 year I have known and had the pleasure to work with Sho Yan Liu, I would say three of her key leadership traits that stand out to me are as follows: Knowledgeable: Sho has a wealth of experience in her role as a senior customer service associate. She absorbs what she has been taught. Assertive: Sho is confident in herself and her day-to-day work. You know you will get clear honest decisions and actions from her. Teacher: Sho is an excellent teacher to learn from, she has and makes the time to teach you. She is always approachable for follow up assistance.
Alastair Preen
In the 3 year I have known and had the pleasure to work with Sho Yan Liu, I would say three of her key leadership traits that stand out to me are as follows: Knowledgeable: Sho has a wealth of experience in her role as a senior customer service associate. She absorbs what she has been taught. Assertive: Sho is confident in herself and her day-to-day work. You know you will get clear honest decisions and actions from her. Teacher: Sho is an excellent teacher to learn from, she has and makes the time to teach you. She is always approachable for follow up assistance.
Alastair Preen
In the 3 year I have known and had the pleasure to work with Sho Yan Liu, I would say three of her key leadership traits that stand out to me are as follows: Knowledgeable: Sho has a wealth of experience in her role as a senior customer service associate. She absorbs what she has been taught. Assertive: Sho is confident in herself and her day-to-day work. You know you will get clear honest decisions and actions from her. Teacher: Sho is an excellent teacher to learn from, she has and makes the time to teach you. She is always approachable for follow up assistance.
Credentials
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Outlook Essential Training (Office 365/Microsoft 365)
LinkedInDec, 2021- Oct, 2024 -
PowerPoint: Designing Better Slides
LinkedInDec, 2021- Oct, 2024
Experience
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Russell Partnership Collection
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United Kingdom
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Hospitality
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1 - 100 Employee
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Office and Project Administrator
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Feb 2022 - Present
-Responsible for day to day office management -Providing administrative project support -Responsible for day to day office management -Providing administrative project support
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The Share Centre
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United Kingdom
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Financial Services
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1 - 100 Employee
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Senior Customer Service Associate
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Apr 2018 - Dec 2021
-Established and embedded new procedures-Helped to train and support newer members of staff-Acted as quality standards advocate to promote good workplace culture-Dealt with customer complaints-Ensured service levels were maintained, juggling new applications, processing identification documents, internal stock transfer requests, first point of contact with customers, including carrying out sales of shareholdings of £10,000+ -Helped to ensure our team complied with CASS regulations
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Customer Service Assistant
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Jul 2017 - Apr 2018
-Opened new accounts-Processed identification documents -First point of contact for customers by phone, email or letter
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Brantano
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Belgium
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Construction
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100 - 200 Employee
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Supervisor
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Mar 2017 - May 2017
-Helped train and supervise staff-Dealt with customer complaints-Ensured KPI targets were met-Completed end of day procedures
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Sales Assistant
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Jul 2016 - Mar 2017
-Provided shoe fittings for children and infants.-Aided in the training of new staff-Served customers by promoting company newsletters, giving advice and helping to provide a welcoming atmosphere, organizing shop displays and working at the till.-Unboxed new stock and replenished shelves.-Generally kept the store tidy.
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Red Funnel Group
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United Kingdom
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Travel Arrangements
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Student Consultant
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Oct 2015 - Dec 2015
Put together and researched a business proposal on how to improve social recruitment: -Completed training from the IBM -Researched topics including LinkedIn, Google Analytics and the Red Funnel company website. -Created a written business proposal and presented findings. -Worked as a team and fed back research in a professional setting. Put together and researched a business proposal on how to improve social recruitment: -Completed training from the IBM -Researched topics including LinkedIn, Google Analytics and the Red Funnel company website. -Created a written business proposal and presented findings. -Worked as a team and fed back research in a professional setting.
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University of Southampton
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United Kingdom
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Higher Education
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700 & Above Employee
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Enrolment Assistant
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Sep 2015 - Sep 2015
Helped international students enrol to the university and, in doing so, developed my communication and computer skills Helped international students enrol to the university and, in doing so, developed my communication and computer skills
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Sales Assistant
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Jun 2015 - Sep 2015
-Provided shoe fittings for children and infants. -Served customers by promoting company newsletters, giving advice and helping to provide a welcoming atmosphere, organizing shop displays and working at the till. -Unboxed new stock and replenished shelves. -Generally kept the store tidy. -Provided shoe fittings for children and infants. -Served customers by promoting company newsletters, giving advice and helping to provide a welcoming atmosphere, organizing shop displays and working at the till. -Unboxed new stock and replenished shelves. -Generally kept the store tidy.
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Sales Assistant
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Jun 2014 - Sep 2014
-Provided shoe fittings for children and infants. -Served customers by promoting company newsletters, giving advice and helping to provide a welcoming atmosphere, organizing shop displays and working at the till. -Unboxed new stock and replenished shelves. -Generally kept the store tidy. -Provided shoe fittings for children and infants. -Served customers by promoting company newsletters, giving advice and helping to provide a welcoming atmosphere, organizing shop displays and working at the till. -Unboxed new stock and replenished shelves. -Generally kept the store tidy.
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Clarks
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United States
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Retail
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1 - 100 Employee
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Sales Team Member
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Jul 2013 - Sep 2013
-Provided shoe fittings for children and infants. -Served customers by helping to provide a welcoming atmosphere and working at the till. -Generally kept the store tidy. -Provided shoe fittings for children and infants. -Served customers by helping to provide a welcoming atmosphere and working at the till. -Generally kept the store tidy.
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Education
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2013 - 2016
University of Southampton
Bachelor’s Degree, English -
2008 - 2013
Sir Henry Floyd Grammar School
A Levels, A*AA
Community
