Line Cook

• Oct 2022 - Present

Customer Service Manager

• Apr 2022 - Jun 2022

Used Odoo (CRM Software) to report customer’s order status Used Shopify POS to create orders and used the software to accept payment from customers Numerically organized products that came back from service facilities Greeted customers and considered concerns regarding their items needing for repairs Used Odoo (CRM Software) to report customer’s order status Used Shopify POS to create orders and used the software to accept payment from customers Numerically organized products that came back from service facilities Greeted customers and considered concerns regarding their items needing for repairs

Digital Marketing Intern

• Oct 2021 - Dec 2021

Identified success metrics for blog KPI and introduced solutions to boost performance Created and planned 9 pieces of social media content Designed e-newsletters and e-mail templates using Hubspot Designed a landing page for a webinar using Hubspot Identified success metrics for blog KPI and introduced solutions to boost performance Created and planned 9 pieces of social media content Designed e-newsletters and e-mail templates using Hubspot Designed a landing page for a webinar using Hubspot

Service Delivery Specialist

• May 2019 - Mar 2020

Improved customer experience by supplying detailed instructions on the driver’s ETA and location to ease customer concerns Maintained transparent communication to customers of their orders and accurate delivery times within a 2-5 minute margin of error Achieved top 3 on a weekly driving score out of 13 drivers by executing safe and timely deliveries Improved customer experience by supplying detailed instructions on the driver’s ETA and location to ease customer concerns Maintained transparent communication to customers of their orders and accurate delivery times within a 2-5 minute margin of error Achieved top 3 on a weekly driving score out of 13 drivers by executing safe and timely deliveries

Delivery Expert

• May 2014 - Aug 2018

Worked in high-paced team environments while on the line to procedurally execute tasks Prepared food for the makeline with utmost care and sanitation Welcomed guests and greeted them promptly Cross-trained to handle any task given in the store and outside the store Experienced with order taking and executing the accuracy of customer requests Worked in high-paced team environments while on the line to procedurally execute tasks Prepared food for the makeline with utmost care and sanitation Welcomed guests and greeted them promptly Cross-trained to handle any task given in the store and outside the store Experienced with order taking and executing the accuracy of customer requests