Experience

Kenanga Investment Bank Berhad

• Malaysia
• Investment Management
• 1 - 100 Employee

• Cloud & IT Architecture

  • Apr 2020 - Present



Amway IT

• Cloud Architecture & Design

  • Sep 2015 - Mar 2020

  Responsibilities• Manage Cloud-related projects using the Agile method (Scrum Master role)-Daily Stand up, Sprint Review & Planning, Retro• Public Cloud design and architecture consultation-help Business Organization to adopt Public Cloud with a target of 90% IT Infrastructure move to Public Cloud• Public Cloud Governance-ensuring Amway Business organization adhere to Amway Corporate best practices • Responsible to advise, design and provide guideline (global standard practice) for the business to decide on infrastructure requirements (Private Cloud/Public Cloud)• Public Cloud Cost-saving - analyzing and identifying gaps of the current Cloud implementation compared to the industry’s best practice while making sure efficient Cloud’s usage• Automation (Python/Powershell/Rest API) increases efficiency in the company’s infrastructure deployments resulting in saving thousands of Engineer’s hours • Cloud security: Working with Security team - antivirus project for Azure and AWS• Public and Private Cloud technology due diligence for Amway IT to better support Amway Business to be on par with the latest technology while offering a more agile solution to the customersAchievements• Successful Agile Adoption-Increase number of Team’s completed tasks (stories) per week from 45% completion up to 75% completion and improve task qualities by defining clear business value. This is achieved by improving regular retrospective session that identifies room for improvement in the team • Cloud Cost Saving - Reduced AWS cost from $2000+ per month to $500 per month by analyzing current usage, identifying the gap from best practice, implementing best practice recommendation from AWS and automation of manual process needed to maintain standards• Certificate Management - Revamped existing certificate renewal process and automation of External certificate Renewal process using Python, Rest API and Jenkins expedited the current Certificate Renewal Process from 2 weeks to 3 days



Amway IT Services

• Windows System Engineer

  • Sep 2010 - Jan 2015

  Responsibilities• Provide L4 support for Amway Global IT Operations specializing on Amway Windows Server, SCCM and Active Directory• SCCM 2012 – Capacity planning and Design Global System Management Infrastructure & strategy consists of OS Deployment (OSD), Hardware Inventories & Software Distribution and Security Patching (for Windows 7, Windows 10, Server 2008, Server 2012)• Marketing an IT solution includes understanding the Business needs while meeting the planned budget • Engineering Solution for Microsoft Core Infrastructure: Windows Server Operating System, Active Directory (AD) & System Management – New server, retirement, troubleshooting, system access for users, Storage & backup at a global scale• Define & document global Windows server standards (monitoring, OS hardening, decommissioning) for on-premise servers• Define & document scope of work (SOW) and standard operating procedures (SOP) for Incident & Service Request handling for Windows systems & SCCM.Empower Service Desk with Automation Tools to perform Level 1 troubleshooting• Perform root-cause-analysis after a major incident as required by business.Achievements• Operating Cost Reduction: Amway China was using two system management tools (Microsoft System Center & LANDesk). Involved in a project of Architecture Design & Implementation for System Management to only utilize SCCM 2012 for Workstation & Server (around 10,000 machines). This saves them RMB400,000 (USD70,000) a year by Interfacing with Vendor, Management team, IT engineers & business users to understand requirements & expectations while capturing Current State, defining their Future State & building Transition Architecture in a tight deadline• Design, build, implementation, roadmap & documentation of Desktop migration project for Amway SEA (around 3000 end-user machines). Arranged SCCM workshop for SEA IT managers to onboard them on Desktop Migration & future support (application & OS Deployment, image management, patching)



Shell

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• SCCM Technology Consultant (Outsourced to HP in 2008)

  • Nov 2006 - Aug 2010

  Responsibilities• Supported Shell Global end users/business (Brunei Shell / Shell Trading) on applications issue (SCCM 2007 software distribution, software licensing)• Supported end users/business in a Vista mass migration using SCCM 2007 (applications availability, applications compatibility)• Adviced and Supported Vista 64-bit end-users (Shell Trading) on applications issues, installation issues• Automation of applications deployment (using VBScript & WMI programming) & patch management for shell global end-user machines• Assisted business in software maintenance (new versions, retirement)• Project Management on well-organized applications licensing and usage tracking mini projects in order to help business in the cost-saving• Engineering Role: SCCM & SCOM new features engineering/documentation/ support, TAP Programme with Microsoft – Testing on new updates for SCCM (product upgrade, service pack, suggestion for new features)Achievements• Cost Saving: Shell overpaid software licenses due to inefficient usage of the software. Lead a project - making use of SCCM 2007 new licensing features to keep track of software usage and gave suggestions to management on which software can be eliminated/uninstalled from users. Shell saved around $100,000 a year by increasing software efficiency.



Stenta Films (M) Sdn Bhd

• Senior Analyst Programmer

  • Sep 2004 - Nov 2006

  Responsibilities• Lead in analyzing corporate requirements & processes, design, programming & maintain the companywide system (manufacturing, sales, finance) while working hand in hand with departments HOD to achieve this• Server support (server backup/server availability / Server upgrade) – Windows Server 2003• Delivered IT training for non-IT end users• Designed an integration between a few existing databases (to be combined in one database –sql server)• Daily Support of company network, email service, and other IT peripherals Achievements• Upgrading and migration from Legacy Server (Windows NT 4) to Windows Server 2003 while making sure the company’s daily operations are not impacted



Sapura Energy

• System Engineer

  • Aug 2003 - Jun 2004

  Responsibilities• Supporting end to end applications/systems used by Petronas pump station (Downstream Retail Site Automation)• Maintain & troubleshooting IT peripherals, computer system and networking (Windows NT and Windows XP platform) at Petronas Petrol Station • Maintaining computer system at Shell Service Centre (Windows XP platform)Achievements• Setting up of IT System at 2 new Petronas Petrol Pump in Selangor Responsibilities• Supporting end to end applications/systems used by Petronas pump station (Downstream Retail Site Automation)• Maintain & troubleshooting IT peripherals, computer system and networking (Windows NT and Windows XP platform) at Petronas Petrol Station • Maintaining computer system at Shell Service Centre (Windows XP platform)Achievements• Setting up of IT System at 2 new Petronas Petrol Pump in Selangor



Koperasi Serbaguna Pekerja-pekerja Malaysia

• IT Executive

  • Apr 2002 - Jul 2003

  • Managed trainees attached to IT department• Managed vendors for in-house applications• Maintaining LAN connection• Work closely with vendor as a team in developing an end-to-end process for IT solution (requirements gathering, develop, maintain, user training)• Administering Windows 2000 servers: Daily backup on servers, health check • Manage software licensing for company wide softwareAchievements• Created a simple system to manage Software Licensing as a Monthly report to the management and to give a heads up on Software License cost that need to be renewed