Experience

MEDrecord

• Netherlands
• IT Services and IT Consulting
• 1 - 100 Employee

• Quality Assurance Engineer

  • Feb 2023 - Present



GFS Forschungsinstitut

• Kosovo

• Marketing Research Manager

  • Oct 2018 - Feb 2023

  My role as a supervisor was to communicate organizational needs, oversee employees' performance, provide guidance, support, identify development needs, manage the reciprocal relationship between staff and the organization so that each is successful, interviewing and mentoring new employees. My role as a supervisor was to communicate organizational needs, oversee employees' performance, provide guidance, support, identify development needs, manage the reciprocal relationship between staff and the organization so that each is successful, interviewing and mentoring new employees.



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Quality Control Specialist

  • Aug 2016 - Sep 2018

  Responsible to deliver the highest standards of customer service and maintaining these standards by continuous evaluation of agents and resolution processes. This process also allowed me to identify malfunctions and to improve customer service. My goals were to motivate agents, so they could deliver the best customer service experience for the customer. Responsible to deliver the highest standards of customer service and maintaining these standards by continuous evaluation of agents and resolution processes. This process also allowed me to identify malfunctions and to improve customer service. My goals were to motivate agents, so they could deliver the best customer service experience for the customer.



FORSA Forschungsinstitut

• Kosovo

• Quality Control Analyst

  • May 2015 - Jul 2016

  My aim was to check the control of interviews, if everything was stated correctly, If it was a nice experience for costumers and if employees are keeping up with guidelines (friendliness, intonation, being neutral). My aim was to check the control of interviews, if everything was stated correctly, If it was a nice experience for costumers and if employees are keeping up with guidelines (friendliness, intonation, being neutral).