Shizan Ali Khan
Customer Success Associate at Indee- Claim this Profile
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English Full professional proficiency
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Hindi Native or bilingual proficiency
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Bengali Limited working proficiency
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Marathi Limited working proficiency
Topline Score
Bio
Experience
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Indee
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United States
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Entertainment Providers
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1 - 100 Employee
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Customer Success Associate
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Aug 2023 - Present
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BYJU'S
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India
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E-Learning Providers
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700 & Above Employee
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Customer Success Manager / Senior Product Specialist
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Mar 2020 - Feb 2023
Responsible for quality service to customers , team building and business growth through Retention, Churn Management and Customer Marketing. 1. Ensure quality product adoption. 2. Implement Retention strategies3. Ensuring KRAs for the team are met. 4. Training and leading a team with complete responsibility of quality performance. 5. Cross Functional collaboration with L & D and Sales team and leadership to improve product experience. 6. Conduct regular training for assigned associates. 7. Implement Product Sustainability strategies. Show less
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Product Specialist
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Sep 2019 - Feb 2020
Account Management 1. Responsible for Product Adoption, Issue Resolution, Regular follow ups for the assigned set of leads in the first crucial segment of the lead life cycle. 2. Manage churn and Retention rate of the assigned set of leads.
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Education
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Bidhan Chandra Institution, Durgapur
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Marathwada Mitra Mandal's College of Engineering, Pune
Bachelor of Engineering - BE, Electrical and Electronics Engineering -
St. Michael's High School - India
High School Diploma, Secondary Education and Teaching
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