Shivprasad Rao
Billing and customer relations at Toronto Hydro- Claim this Profile
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English Native or bilingual proficiency
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Hindi Native or bilingual proficiency
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Bio
Corinne Knapman
I had the pleasure to working with Shiv for over 15 years first in his role as transport manager and later as Billing Specialist. Shiv demonstrated in both capacities his ability to deliver. His work ethics along with his work experience makes Shiv an asset to any team.
Leslie Tang
Shiv has excellent knowledge in billing operations for Canada and many Latin America countries. His knowledge and able to work independently led him to very high accuracy and timeliness performance throughout many years of services in AT&T. This knowledge and his work experience also led him to a successful rollout of a major automation project: to automate billing process for Latin America countries. Throughout the project, he provided insights on different countries’s and business requirements, resolved roadblocks and performed numerous testing to ensure the system is created perfectly. His dedication to this multiply-year project were successfully launched in May-2020. Shiv is a reliable, self-motivate, efficient and responsible person. I am truly honoured to had a chance to work with him in the past years.
Corinne Knapman
I had the pleasure to working with Shiv for over 15 years first in his role as transport manager and later as Billing Specialist. Shiv demonstrated in both capacities his ability to deliver. His work ethics along with his work experience makes Shiv an asset to any team.
Leslie Tang
Shiv has excellent knowledge in billing operations for Canada and many Latin America countries. His knowledge and able to work independently led him to very high accuracy and timeliness performance throughout many years of services in AT&T. This knowledge and his work experience also led him to a successful rollout of a major automation project: to automate billing process for Latin America countries. Throughout the project, he provided insights on different countries’s and business requirements, resolved roadblocks and performed numerous testing to ensure the system is created perfectly. His dedication to this multiply-year project were successfully launched in May-2020. Shiv is a reliable, self-motivate, efficient and responsible person. I am truly honoured to had a chance to work with him in the past years.
Corinne Knapman
I had the pleasure to working with Shiv for over 15 years first in his role as transport manager and later as Billing Specialist. Shiv demonstrated in both capacities his ability to deliver. His work ethics along with his work experience makes Shiv an asset to any team.
Leslie Tang
Shiv has excellent knowledge in billing operations for Canada and many Latin America countries. His knowledge and able to work independently led him to very high accuracy and timeliness performance throughout many years of services in AT&T. This knowledge and his work experience also led him to a successful rollout of a major automation project: to automate billing process for Latin America countries. Throughout the project, he provided insights on different countries’s and business requirements, resolved roadblocks and performed numerous testing to ensure the system is created perfectly. His dedication to this multiply-year project were successfully launched in May-2020. Shiv is a reliable, self-motivate, efficient and responsible person. I am truly honoured to had a chance to work with him in the past years.
Corinne Knapman
I had the pleasure to working with Shiv for over 15 years first in his role as transport manager and later as Billing Specialist. Shiv demonstrated in both capacities his ability to deliver. His work ethics along with his work experience makes Shiv an asset to any team.
Leslie Tang
Shiv has excellent knowledge in billing operations for Canada and many Latin America countries. His knowledge and able to work independently led him to very high accuracy and timeliness performance throughout many years of services in AT&T. This knowledge and his work experience also led him to a successful rollout of a major automation project: to automate billing process for Latin America countries. Throughout the project, he provided insights on different countries’s and business requirements, resolved roadblocks and performed numerous testing to ensure the system is created perfectly. His dedication to this multiply-year project were successfully launched in May-2020. Shiv is a reliable, self-motivate, efficient and responsible person. I am truly honoured to had a chance to work with him in the past years.
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Credentials
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Project Management Professional (PMP)
Project Management InstituteDec, 2021- Sep, 2024 -
Financial Accounting Foundations
LinkedInJul, 2021- Sep, 2024 -
Outlook Essential Training (Office 365/Microsoft 365)
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PowerPoint Essential Training (Office 365/Microsoft 365)
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SAP ERP Essential Training
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SAP Financials Essential Training
LinkedInJul, 2021- Sep, 2024 -
Word Essential Training (Office 365/Microsoft 365)
LinkedInJul, 2021- Sep, 2024 -
Azure fundamentals
MicrosoftMay, 2021- Sep, 2024 -
Microsoft Project Certification Training
SimplilearnMay, 2021- Sep, 2024 -
Excel 2016: Macros in Depth
LinkedInApr, 2021- Sep, 2024 -
Managing and Analyzing Data in Excel (Office 365/Excel 2019)
LinkedInApr, 2021- Sep, 2024 -
PMP® Certification Training Course
SimplilearnMar, 2021- Sep, 2024 -
Agile Scrum Master Training Course
SimplilearnFeb, 2021- Sep, 2024 -
Statistics Foundations: 1
LinkedInJan, 2021- Sep, 2024 -
Statistics Foundations: 2
LinkedInJan, 2021- Sep, 2024 -
Statistics Foundations: 3
LinkedInJan, 2021- Sep, 2024 -
Scrum: The Basics
LinkedInDec, 2020- Sep, 2024 -
Project Management Professional (PMP)®
Project Management InstituteDec, 2021- Sep, 2024
Experience
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Toronto Hydro
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Canada
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Utilities
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700 & Above Employee
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Billing and customer relations
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Aug 2021 - Present
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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Billing Specialist
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Mar 2008 - Nov 2020
Managed end-to-end billing of various services provided by AT&T in Canada and LA countries; worked on billing requests, validation of billing elements and rates as per contract, invoice generation, handling disputes (credits / rebills) and stop billing. Worked on automation and process improvement projects related to billing.
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Transport Order Manager
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Dec 2005 - Mar 2008
Worked on ordering and testing of WAN circuits.
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CertX Solutions
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New Zealand
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Printing Services
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1 - 100 Employee
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Computer Network Administrator
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Jul 2005 - Dec 2005
Worked on Microsoft servers and other products. Worked on Microsoft servers and other products.
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IBM
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IT Services and IT Consulting
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1 - 100 Employee
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Network Support Specialist
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Feb 2001 - May 2005
Provided network support to customers and the infrastructure using Cisco devices. Provided network support to customers and the infrastructure using Cisco devices.
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Global Consultants Inc.
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India
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Staffing and Recruiting
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1 - 100 Employee
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Computer Network Administrator
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Jul 1999 - Feb 2001
Provided Microsoft and network support to customers. Provided Microsoft and network support to customers.
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Various Companies
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Book and Periodical Publishing
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1 - 100 Employee
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Technical Support Manager
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Mar 1989 - Jul 1999
Worked at various companies, starting from a Systems Executive position and then going on to work as Technical Support Manager - providing computer and networking support and solutions to customers. Worked at various companies, starting from a Systems Executive position and then going on to work as Technical Support Manager - providing computer and networking support and solutions to customers.
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Education
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Mumbai University
Bachelor's degree, Mathematics