Experience

Cook County Health and Hospitals System

• United States
• Medical Practices
• 1 - 100 Employee

• Referral Services Manager

  • Jun 2015 - Present

  • Develop goals and work plans to support departmental objectives. • Accomplishes departmental objectives by managing staff, planning and evaluation. • Manages contracts to assure deadlines are provided in accordance with contract requirements. • Organizes and leads a group of provider consumers to understand needs, concerns and opportunities for improvement. • Collects information to determine goal achievement, trends, unanticipated… Show more • Develop goals and work plans to support departmental objectives. • Accomplishes departmental objectives by managing staff, planning and evaluation. • Manages contracts to assure deadlines are provided in accordance with contract requirements. • Organizes and leads a group of provider consumers to understand needs, concerns and opportunities for improvement. • Collects information to determine goal achievement, trends, unanticipated consequences and identify opportunities for improvement • Supports the implementation of e-consult across specialties. • Constantly seeks to improve the new patient experience. • Manages staff in accordance with CCHHS policies and procedures. • Supports development of annual budget. Show less • Develop goals and work plans to support departmental objectives. • Accomplishes departmental objectives by managing staff, planning and evaluation. • Manages contracts to assure deadlines are provided in accordance with contract requirements. • Organizes and leads a group of provider consumers to understand needs, concerns and opportunities for improvement. • Collects information to determine goal achievement, trends, unanticipated… Show more • Develop goals and work plans to support departmental objectives. • Accomplishes departmental objectives by managing staff, planning and evaluation. • Manages contracts to assure deadlines are provided in accordance with contract requirements. • Organizes and leads a group of provider consumers to understand needs, concerns and opportunities for improvement. • Collects information to determine goal achievement, trends, unanticipated consequences and identify opportunities for improvement • Supports the implementation of e-consult across specialties. • Constantly seeks to improve the new patient experience. • Manages staff in accordance with CCHHS policies and procedures. • Supports development of annual budget. Show less



Urban Health Initiative University of Chicago Medicine

• Senior Patient Advocate

  • Nov 2013 - Mar 2015

  • Arranged post medical care for emergency and inpatient discharges throughout the medical center. • Organized and directed group sessions designed to convey the importance of primary care. • Acted as liaison between patient centered medical home and provider. • Collaborated with care team to ensure adequate specialty care connections. • Linked patients to community health partners to decrease hospital readmission by 15%. • Trained new employees on departmental processes and… Show more • Arranged post medical care for emergency and inpatient discharges throughout the medical center. • Organized and directed group sessions designed to convey the importance of primary care. • Acted as liaison between patient centered medical home and provider. • Collaborated with care team to ensure adequate specialty care connections. • Linked patients to community health partners to decrease hospital readmission by 15%. • Trained new employees on departmental processes and procedures. • Assisted vulnerable populations in obtaining insurance coverage. • Participated in multi-disciplinary rounds with patient care team. • Coordinated lateral integration between management and patient care activities. Show less • Arranged post medical care for emergency and inpatient discharges throughout the medical center. • Organized and directed group sessions designed to convey the importance of primary care. • Acted as liaison between patient centered medical home and provider. • Collaborated with care team to ensure adequate specialty care connections. • Linked patients to community health partners to decrease hospital readmission by 15%. • Trained new employees on departmental processes and… Show more • Arranged post medical care for emergency and inpatient discharges throughout the medical center. • Organized and directed group sessions designed to convey the importance of primary care. • Acted as liaison between patient centered medical home and provider. • Collaborated with care team to ensure adequate specialty care connections. • Linked patients to community health partners to decrease hospital readmission by 15%. • Trained new employees on departmental processes and procedures. • Assisted vulnerable populations in obtaining insurance coverage. • Participated in multi-disciplinary rounds with patient care team. • Coordinated lateral integration between management and patient care activities. Show less



BJK People's Health Centers

• Program Coordinator

  • Aug 2007 - Oct 2013

  • Facilitated over 500 referrals to community and social support services. • Conducted monthly staff meetings to give program updates. • Performed quarterly chart audits to ensure that follow-up was in compliance with state funded program guidelines. • Increased annual revenue by more than $25,000 for four consecutive years as coordinator. • Presented research outcomes on Patient Navigation and Cancer Disparities at the American Association of Cancer Research Conference.… Show more • Facilitated over 500 referrals to community and social support services. • Conducted monthly staff meetings to give program updates. • Performed quarterly chart audits to ensure that follow-up was in compliance with state funded program guidelines. • Increased annual revenue by more than $25,000 for four consecutive years as coordinator. • Presented research outcomes on Patient Navigation and Cancer Disparities at the American Association of Cancer Research Conference. • Educated women on the importance of early prevention and detection for breast and cervical cancer. • Screened over 1,000 men for prostate cancer through church tours and community health fairs.

• Referral Supervisor

  • Aug 2007 - Oct 2013

  • Managed Referral Department that processed referrals for over 10,000 patients per year. • Gathered and submitted documentation for NCQA Recognition and Joint Commission Accreditation. • Decreased patient complaints by 50% over a 6-month period. • Implemented new electronic patient database for processing referrals to increase timely follow-up for specialty care. • Directed staff meetings and strategic planning sessions with executive staff. • Implemented policy changes to… Show more • Managed Referral Department that processed referrals for over 10,000 patients per year. • Gathered and submitted documentation for NCQA Recognition and Joint Commission Accreditation. • Decreased patient complaints by 50% over a 6-month period. • Implemented new electronic patient database for processing referrals to increase timely follow-up for specialty care. • Directed staff meetings and strategic planning sessions with executive staff. • Implemented policy changes to improve patient outcomes for urgent care referrals. • Developed a company-wide accessible tracking system for staff members that resulted in enhanced communication regarding referral status.



Magellan Behavioral Health

• Retail Art Supplies
• 300 - 400 Employee

• Claims Specialist

  • Apr 2007 - Aug 2007

  • Educated providers on the claims process and how to submit treatment plan for clients. • Used independent decision making to investigate and resolve eligibility complaints and general inquiries. • Verified patient eligibility and benefits for mental health services. • Contacted insurance companies to obtain authorization and claim status information for Employee Assistance Program (EAP) services while maintaining confidentiality. • Educated providers on the claims process and how to submit treatment plan for clients. • Used independent decision making to investigate and resolve eligibility complaints and general inquiries. • Verified patient eligibility and benefits for mental health services. • Contacted insurance companies to obtain authorization and claim status information for Employee Assistance Program (EAP) services while maintaining confidentiality.



Mallinckrodt

• Chemical Technician

  • Jun 2006 - Mar 2007

  • Responsible for material preparation and sample analysis of final product. • Shipped completed products to outside pharmaceutical companies. • Conducted routine and non-routine separation of biological samples utilizing analytical chemistry. • Performed duties in accordance with standard operating procedures, plant safety procedures and PPE requirements. • Reviewed vendor/manufacturing traceability on manufacturing processes, incoming documentation and in the operational… Show more • Responsible for material preparation and sample analysis of final product. • Shipped completed products to outside pharmaceutical companies. • Conducted routine and non-routine separation of biological samples utilizing analytical chemistry. • Performed duties in accordance with standard operating procedures, plant safety procedures and PPE requirements. • Reviewed vendor/manufacturing traceability on manufacturing processes, incoming documentation and in the operational computer system. Show less • Responsible for material preparation and sample analysis of final product. • Shipped completed products to outside pharmaceutical companies. • Conducted routine and non-routine separation of biological samples utilizing analytical chemistry. • Performed duties in accordance with standard operating procedures, plant safety procedures and PPE requirements. • Reviewed vendor/manufacturing traceability on manufacturing processes, incoming documentation and in the operational… Show more • Responsible for material preparation and sample analysis of final product. • Shipped completed products to outside pharmaceutical companies. • Conducted routine and non-routine separation of biological samples utilizing analytical chemistry. • Performed duties in accordance with standard operating procedures, plant safety procedures and PPE requirements. • Reviewed vendor/manufacturing traceability on manufacturing processes, incoming documentation and in the operational computer system. Show less