Shivesh Krit Naicker

Senior Information Technology Officer at INCITE Vanuatu
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Contact Information
us****@****om
(386) 825-5501
Location
Port-Vila, Vanuatu, VU

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Credentials

  • IT Security Awareness
    Fiji National University
    Dec, 2022
    - Nov, 2024
  • Sector Targeting And Investor Outreach
    IFC - International Finance Corporation
    Nov, 2022
    - Nov, 2024
  • Introduction to Critical Infrastructure Protection Certification
    OPSWAT Academy
    Oct, 2022
    - Nov, 2024
  • SharePoint Online
    Alison - Empower Yourself
    Jun, 2022
    - Nov, 2024
  • Cybersecurity Foundations
    LinkedIn
    Apr, 2022
    - Nov, 2024
  • Introduction to Cybersecurity
    Cisco
    Apr, 2022
    - Nov, 2024
  • Fortinet Network Security Expert Level 1: Certified Associate
    Fortinet
    May, 2022
    - Nov, 2024
  • Fortinet Network Security Expert Level 2: Certified Associate
    Fortinet
    May, 2022
    - Nov, 2024
  • Fortinet Network Security Expert Level 3: Certified Associate
    Fortinet
    May, 2022
    - Nov, 2024
  • OPSWAT Introduction to Critical Infrastructure Protection (ICIP)
    OPSWAT
    Oct, 2022
    - Nov, 2024

Experience

  • INCITE Vanuatu
    • Vanuatu
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Information Technology Officer
      • Feb 2023 - Present

      Responsibilities: • Provide onsite maintenance on all MSP companies • Monitor Antivirus reports – ensuring all endpoints maintain up to date protection • Assisting with user problems as they occur (printers, scanners, Office, Outlook etc.) • Provide after-hours support to clients if needed • Adapt clients primary applications such as MYOB AE,MYOB EXO,Optemizer,CBS • Preventative maintenance on the server (checking disk space, checking logs, checking backups etc.) • Ensure all data is secured and backed up - perform periodic backup/recovery tests • Ensure proper documentation of all aspects of the existing ICT infrastructure Show less

  • Investment Fiji
    • Government Relations Services
    • 1 - 100 Employee
    • Information Technology System Administrator
      • Aug 2022 - Feb 2023

      Assist in maintaining and upgrading Corporate IT-owned applications, servers and supporting infrastructure Perform preventative maintenance to ensure that all corporate IT assets remain in satisfactory operating condition Address tier 3 customer support issues escalated from Help Desk Manage and monitor production database environment Backup and recovery of production database Understand and manage all database related controls Provide initial technical phone support including assistance with incident troubleshooting in a timely manner and coordinating issue resolution with IT staff, vendors and customers. Design, installation and maintenance of network equipment (hubs, switches, routers) Setting access on file resources, databases Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability and reliability Administration, support and configuration of MS Office O365 for staff Maintenance/sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items) Maintenance, and sustainment of additional complementary functionality for customer sub sites, lists, libraries, and content Administer and support an enterprise-level Microsoft Exchange infrastructure Troubleshoot Exchange related issues when alerted by monitoring software Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Skype, OneNote, Outlook etc) Providing end-user support for all PC based hardware, applications and services New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc. Maintain and provide support for all IT infrastructure Troubleshoot OS, network and storage related issues General knowledge of networking – IP, DNS, SMTP Experience administering O365, Exchange, Azure Active Directory and SharePoint environment Hyper V VLAN Creation and Monitoring Show less

  • Greymouse Virtual Workforce
    • Australia
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Information Technology Systems Engineer
      • Mar 2021 - Aug 2022

      Responsibilities: ➢ Manage Helpdesk System and Monitoring Tickets ➢ Create user accounts in Active Directory ➢ Add user accounts to groups in AD and M365 ➢ Work with Microsoft Exchange ➢ Email Setup ➢ Work on Azure AD sync issues between on premises and cloud ➢ Desktop Support from application installation, Printers Adding/removing computers to domain,firewall installation and license adobe Acrobat ➢ Setup TIAB (Tech in a Box) mini-PC for remote access ➢ Create VPN connections for users working from home ➢ Daily Review of Firewall console ensuring that users machines and servers are registered andscanned ➢ Set up New PC/Laptop with user account ➢ Office 365 Set up ➢ Mail Assure Email Filtering setup and manage ➢ Veeam backup and replication set up and manage ➢ Restore File or whole VM from Veeam backup ➢ Offsite Backup and Passthrough ➢ Hyper V Management ➢ Building new VM with adding responsible roles from IIS ➢ Secondary DC creation ➢ Host Management (Hyper V) ➢ Create documentation on resolved issues to ensure speedy resolution of the issue is the nearfuture if encountered by other users ➢ Work with Vendor Support ➢ Provide afterhours support ➢ Complete Level 1 & 2 IT Support ➢ Manage Fiji and The Philippines Office Infra ➢ Site to Site VPN Setup ➢ Experience in SolarWinds RMM and Mail Assure Services ➢ Experience in ScreenConnect Remote tool Show less

  • Viti Technology Solutions Limited
    • Fiji
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • ICT Support Helpdesk Coordinator
      • Aug 2019 - Feb 2021

      Responsibilities: Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Diagnose, troubleshoot, and resolve hardware, software, or other network and systemproblems, and replace defective components when necessary Plan, coordinate, and implement network security measures to protect data, software, andhardware. Configure, monitor, and maintain email applications or virus protection software Load computer tapes and disks, and install software and printer paper or forms Research new technologies by attending seminars, reading trade articles, or taking classes, andimplement or recommend the implementation of new technologies Analyze equipment performance records to determine the need for repair or replacement Maintain an inventory of parts for emergency repairs Outlook email error troubleshooting and rectification Train people in computer system use. Perform Site surveys/ Install or repair network cables/ cabling and termination. Oversee the daily performance of computer systems. Set up equipment for employee use, performing or ensuring proper installation of cables,operating systems, or appropriate software Install and perform minor repairs to hardware, software, or peripheral equipment, followingdesign or installation specifications Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Manage Helpdesk Support Program – ACCELO Helpdesk Ticketing System Manage Accelo Retainer Options Create and assigning tickets to engineers Provide Monthly Report to Management Provide Quotation of Computer Spare parts Using MYOB System Process Diagnostics on HP & Lenovo Machines Provide and Process HP & Lenovo Warranty Services Through Warranty Portal Attend HP and Lenovo Training, Meeting and Online Certifications Frontline Of ICT Show less

  • Movements International PTE LTD
    • Fiji
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • IT and Digital marketing officer
      • Mar 2019 - Aug 2019

      Responsibilities: ➢ Client End User Support ➢ Printer & PC Set-up ➢ Digital Marketing ➢ Sales ➢ Graphics Designing (Flyers & Posters) Responsibilities: ➢ Client End User Support ➢ Printer & PC Set-up ➢ Digital Marketing ➢ Sales ➢ Graphics Designing (Flyers & Posters)

Education

  • The University of the South Pacific
    diploma in information technology, Information Technology
    2017 - 2019

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