Experience

GIGG Express Inc.

• Canada
• Truck Transportation
• 100 - 200 Employee

• Accounts Receivable Analyst

  • Jul 2022 - Present

  Processing invoices, collecting payment information, evaluating periodical bills, reconciling accounts, and preparing financial reports for the rest of the company. Calculate, prepare and issue documents related to accounts such as bills, invoices, inventory reports, account statements and other financial statements using computerized and manual systems Code, total, batch, enter, verify and reconcile transactions such as accounts payable and receivable, payroll, purchase orders, cheques, invoices, cheque requisitions, and bank statements in a ledger or computer system Compile budget data and documents based on estimated revenues and expenses and previous budgets Prepare period or cost statements or reports Calculate costs of materials, overhead and other expenses based on estimates, quotations, and price lists Respond to customer inquiries, maintain good customer relations and solve problems Perform related clerical duties, such as word processing, maintaining filing and record systems, faxing and photocopying. Show less



SkyZeg Travel Management

• India
• Travel Arrangements

• Commercial Contracting Manager

  • Apr 2020 - Aug 2022

  • Develop and lead the contracting strategy for India, Nepal, Bhutan, and SriLanka • Act as the key point of contact for accommodation suppliers related to contracting, operational, commercial or financial activities • Negotiate contracts with new and existing suppliers. This includes annual contract renewals, special offers, group series, and other business terms • Establish and implement an override program for tier-one supplier partners • Maintain a product portfolio that meets the needs of our clients while balancing the commercial requirements of the business • Work alongside the Product Development Manager to negotiate preferred and improved contracts and amenities with suppliers. Ensure that all existing and new product is delivered with the most competitive price • Negotiate and develop exclusive high-end travel offers (hotels, cruises, and tours) with exceptional discounts on a regular basis • Oversee and manage the quotation and hotel allotment of the brochure programs • Manage and conduct regular checking of product loading and data integrity • Develop and maintain clear manuals and workflows • Ensure supplier data, contacts and contracts are received in a timely manner and stored accurately and updated regularly on the server • Manage and maintain the Standard Operational Procedures for the contracting and system loading functions • Identify and negotiate partners deals that lead to improved commercial performance • Periodic presentations, reporting, and analysis of product performance Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Analyst

  • May 2018 - Aug 2022

  • Metrics Improvement – throughput, End Customer and Client Satisfaction • Lead Optimization and technology lead innovations • Coming up with innovative solutions to customer's issues. • Ensure maximizing opportunities for the customer to resolve the difficulties • Managing multiple customers simultaneously. • Maintaining customer database. • Metrics Improvement – throughput, End Customer and Client Satisfaction • Lead Optimization and technology lead innovations • Coming up with innovative solutions to customer's issues. • Ensure maximizing opportunities for the customer to resolve the difficulties • Managing multiple customers simultaneously. • Maintaining customer database.



25 Dollar Support Tech

• United States
• Computer and Network Security
• 1 - 100 Employee

• Technical Support Operations Executive

  • Aug 2016 - Apr 2018

  • Responsible for Operations for IT Helpdesk, Customer Acquisition, Renewals & Retention Marketing Strategy & Implementation, and Transitions. • Implemented the 360 Degree Customer Handling Approach to earn Revenue at various touchpoints– Acquisition, Control, Evolution & Retention, this increased the lifetime value of the customer by 60% • Responsible for maintaining the highest level of CSAT score of >90% month on month (NPS Standard) in tech support • Managing the overall shrinkage, schedules and maintaining the highest level of service standards • Responsible for the Operations performance at many global locations in USA, UK, Spain, Philippines & Mexico • Responsible to introduce many new tools in Online space to increase the inbound call flow, this helped the overall Average Order Value of the company to grow by 35% Show less



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Executive

  • May 2015 - Jul 2016

  Result oriented 14 Months of experience with outstanding and consistent record of exceeding standards and expectations as an CITIZEN SERVICE EXECUTIVE in the field of OPERATION in foremost runner IT service provider companies. Excellent communication, presentation and negotiation skills with a unique combination of interpersonal, analytical abilities. Result oriented 14 Months of experience with outstanding and consistent record of exceeding standards and expectations as an CITIZEN SERVICE EXECUTIVE in the field of OPERATION in foremost runner IT service provider companies. Excellent communication, presentation and negotiation skills with a unique combination of interpersonal, analytical abilities.