Store Manager

• Feb 2023 - Present

Assistant Store Manager

• Oct 2022 - Feb 2023

- Looking after Ralph Lauren store Canberra FO which is the biggest store in the Southern hemisphere in terms of store size and volume. - Acting Store Manager in absence of the Store Manager. - Group hiring activities, onboarding and training. - Staff enrichment and engagement, leading opening and closing store procedures. - Leading and coaching others in higher operational duties - stocktake, planning and strategising day-to-day stock management duties, asset protection protocols, cash management, scheduling and supervising crew. - Analysis of sales metrics, wage control, employee productivity and stock-on-hand reports. - Weekly meetings amongst the store management team to ensure ongoing profitability. - Daily follow-up KPIs and team performance management. - Visual Merchandising launch collections, ensuring standards and brand elevation. - Back-of-house/product management tills/end-of-day banking/floats and finance handling. - Team coaching and development, customer service, product knowledge and procedures. - Basic Knowledge of Workforce management.

Assistant Sales Manager Homewares and Customer services

• Feb 2022 - Oct 2022

- Reporting on daily sales figures & staff KPIs. - Coach and mentor the team by building product knowledge and ensuring a seamless customer experience is delivered. - Work collaboratively with the Store teams and build strong relationships with stakeholders. - Look for opportunities for improvement whilst being commercially aware. - Ensure the product is readily available and presented according to the David Jones visual merchandising standards. - Mitigate loss by ensuring proactive measures are introduced and maintained. - Delivering exceptional customer service, floor presentation & stock replenishment - Greeting customers and finding out their needs - Explaining the differences between the 20+ mattresses we sell. - Closing the sale and processing paperwork off to the manufacturers. - Processing sales between the value of $500 to $35,000. - Following up orders in the warehouse and liaising with customers. - Solving customer complaints about colleagues with less experience.

Assistant Department Manager

• Apr 2021 - Feb 2022

- Supervising and exemplifying all aspects of the daily business routines for various departments i.e Fresh service, Bakery, Fresh convenience and Delicatessen. - Creating and maintaining visually appealing displays, and dynamically selling products while most importantly ensuring a customer-centric mentality. - Coordinating in sales planning, monthly planograms, rostering, merchandising, stock ordering and inventory. - Managing staff rostering and stocktake processes to successfully increase productivity. - Proactively identifying high potential staff and mentoring them into positions of greater. - Developing and improving the teams through coaching and one-on-training.

Sales Assistant

• Jul 2019 - Apr 2021

- Achieved store budgets and ensured KPI’S & operational goals were achieved. - Provide customer service of a high standard using in-depth product knowledge and sales techniques. - Promoted products, amex rewards program and maintained standards and sales services. - Assisted customers with click and collect, phone orders and processed deliveries. - Set up point of sales display, store fixtures and marketing promotional collateral. - Conducted inventory control, stock takes & also assisted in stock rotation.

Deli Team Member

• Sep 2017 - May 2019

- Prepared and display of deli food following strict food hygiene and safety guidelines. - Ensured a high level of professionalism while dealing with customers at all times. - Accurate weighing and correct portioning of food items by maintaining high standards hygiene. - Interacted with customers in a friendly and efficient manner. - Respond to customer enquiries and provided excellent customer service and assisted store managers, duty managers and other team members - Prepared and display of deli food following strict food hygiene and safety guidelines. - Ensured a high level of professionalism while dealing with customers at all times. - Accurate weighing and correct portioning of food items by maintaining high standards hygiene. - Interacted with customers in a friendly and efficient manner. - Respond to customer enquiries and provided excellent customer service and assisted store managers, duty managers and other team members

Sales Consultant

• Aug 2018 - Mar 2019

- Communicated accurate information about products, promotions and customer programs. - Promoted liquor products, rewards program and maintained standards and sales services. - Responded to customer enquiries and provided excellent customer service and support store managers. - Set up POS, fixtures & store marketing collateral, conduct inventory control, stock takes & rotation. - Communicated accurate information about products, promotions and customer programs. - Promoted liquor products, rewards program and maintained standards and sales services. - Responded to customer enquiries and provided excellent customer service and support store managers. - Set up POS, fixtures & store marketing collateral, conduct inventory control, stock takes & rotation.

Sales Consultant

• Oct 2017 - Feb 2018

-Assisted in reaching stores sales targets. - Provided excellent customer service by responding to their queries. - Set up POS, fixtures & store marketing collateral, conduct inventory control, stock takes & rotation. - Promote H&M merchandise and maintain standards and sales services. -Assisted in reaching stores sales targets. - Provided excellent customer service by responding to their queries. - Set up POS, fixtures & store marketing collateral, conduct inventory control, stock takes & rotation. - Promote H&M merchandise and maintain standards and sales services.