Implementation Consultant

• Jan 2022 - Present

- Provided support and guidance to clients in the implementation of ESG initiatives and strategies - Collaborated with clients to understand their specific needs and requirements related to ESG implementation - Developed and executed implementation plans, including timelines, budgets, and resources needed - Facilitated workshops, meetings and presentations with clients to drive implementation and adoption - Identified and evaluated potential ESG risks and opportunities in client operations and suggest mitigation strategies - Developed and maintained strong relationships with clients to ensure successful implementation and ongoing support - Provided training and support to clients on ESG reporting and data management systems - Stay up-to-date on the latest ESG trends, regulations and best practices - Contributed to the continuous improvement of implementation processes and procedures. Show less

Project and Process Optimization Intern

• May 2021 - Sep 2021

- Led 4 projects leading to reduction of customer turnaround time (CTT). - Conducted data analysis using Power BI, Tableau and Excel to improve shipping velocity, resulting in a reduced delivery time and an improved customer experience. - Incorporated customer feedback into creating 10 new processes through time studies & rapid beta testing. - Collaborated with multiple teams to create dynamic dashboards & heat maps, reducing monitoring time . - Handled tool demonstration, led user training workshops & created job aids during project implementation phase. Show less

Vice President

• Apr 2020 - Apr 2021

Key Highlight: Promoted from Executive Team member to Vice President within 2 months. Planned and supported Product Camp Toronto for Schulich School of Business - YorkUniversity for students sharing a passion for Product Management Served as host to multiple Product Managers from organizations such asTouchBistro, TWG, Instacart, CrowdRiff, Loblaw Digital, Clearbanc, Ready Set Go, TheWin-Loss Agency and helped them develop 120 individual Product Managementcareers Organized 6 events for the Schulich community cantered around technologyconsulting, digital operations, product management, speed networking. andoperations management, Co-led recruitment, hiring, and interviewing process for BTMA's new leadership andexecutive teamRelated Skills: Event Management, Analysis, Recruitment, Leadership, Product Management Show less

Executive Team Member

• Feb 2020 - Apr 2020

Solution Implementation Lead

• Jun 2020 - Sep 2020

Key Highlight: Among the first 50 to kick start a one-of-a-kind federally funded program ($57M) created in collaboration by the City of Toronto in partnership with Schulich School of Business, Google, Facebook, Shopify to help local small businesses in Toronto to establish a digital/online presence and fight the struggles of Covid-19  Spearheaded simultaneous Digital Transformation of 24 local Canadian businesses in collaboration with Google, Facebook, Shopify, and MasterCard  Created and implemented tailored digital strategies in partnership with Google, Facebook & Instagram ad campaigns and achieved 1000+ impressions, CTR of 7.8% & CPC of <$1 for each ad within 3 days  Acted as a project manager with end-to-end responsibilities of launching an online store from induction of the business to launching the digital store through managing digital operations  Acted as a consultant for digital businesses to understand pain points and increase business’ customer reach  Supported the design and delivery of best-in-class experiences that improved customer engagement and strengthened loyalty  Analysed workflows, identifying operational risks/ inefficiency and made recommendations. Related Skills: Digital Operations, Digital Transformation, Project Management, Client Management Show less

Infrastructure Specialist

• Jan 2018 - Aug 2019

Key Highlight: Manager’s Choice Recognition for demonstrating the ‘Listen for Need’ & the‘Envision for future’ qualities As an Environment Sizing Lead, designed infrastructure sizing plans for sales actions of E-Commerce & B2B clients in APAC, EMEA, CIS & LA Regions; generating CA$ 1.56 Billion inyearly sales with 96% of all orders placed online Optimized load balancing for Azure cloud through deep analysis resulting in an annualexpenditure reduction of CA$ 150K post-launch of the Single Sign-On system Supported the design and implementation of processes within the organization(development of target IT processes, the implementation trajectory, continuous processimprovement and support) Extended expertise for training and guiding new employees in Application, Technical andSales Domains related to IT Role.Related Skills: Strategic Planning and Implementation, Leadership and Development, KeyRelationship Building, Process Improvement, Cross-functional Collaboration Show less

Senior System Administrator

• Aug 2016 - Jan 2018

Key Highlight: Served as focal person for providing technical solutions and supportingmore than 100 international web editors to facilitate website content management on theApplication 'Sitecore' Orchestrated zero operational business impact with cross-functional teams tohandle multiple cloud environments for a wide variety of applications whileexecuting deployments, system scaling and up gradation Created company’s first monitoring processes to reduce monthly sales closing errors Managed, administered, and ensured system support to maintain thecustomer's servers in operational condition.Related Skills: Team Leadership and Training, Up-gradation and System Scaling, ProblemThe resolution, Administrative Support Show less

System Administrator

• Jun 2015 - Aug 2016

Key Highlight: Awarded the ‘Star Performer of the quarter’ for outstanding performance for 2 consecutive quarters  Drove process improvement by creating new dynamic testing processes for IT monitoring support to meet clients’ business needs & support online systems for the website resulting in a reduction in incident reaction time by 40%  Introduced process improvement initiatives for streamlining business activities and provided support to administrative staff. Related Skills: Process Improvement Initiatives, Administrative Support and Management, Client Satisfaction Show less

Engineering Intern

• Jun 2014 - Aug 2014

Presented scalable process improvement findings to management upon examining the operations & manufacturing Presented scalable process improvement findings to management upon examining the operations & manufacturing

Summer Intern

• Jun 2013 - Jul 2013