Experience

ValueFirst, a Twilio company

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Manager

  • Sep 2020 - Present

  - Key Responsibilities1. Defining product vision.2. Aligning stakeholders around the vision for the product.3. Product design, documentation, development and delivery.4. Acting as a primary liaison between business & sales, technology, customer fulfillment team, and leadership team.- Products1. Google RCS Business Messaging - RCS Business Messaging upgrades SMS with branding, rich media, interactivity, andanalytics; With RCS, businesses can bring branded, interactive mobile experiences, right to users.2. Whatsapp Business API - A B2B product that helps brands utilize the WhatsApp Business Platform and interact with their end customers on Whatsapp.3. Botsup - A DIY chatbot platform that helps brands prototype, build, launch, and manage conversations, both automatic and live, under one roof.



Bird Apps

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Product and Technology Manager

  • Sep 2019 - Sep 2020

  - Key Responsibilities1. Understanding and representing user needs.2. Monitoring the market and developing competitive analyses.3. Defining a vision for the product and aligning stakeholders around the vision for the product.4. Prioritizing product features and capabilities.5. Creating a shared brain across larger teams to empower independent decision-making.6. Product training and end customer adoption.- Products1. Touchless Platform : A mobile first platform for hotel guests to digitally access all available facilities and enable hotel staff to manage & communicate with guests, service requests across various departments, and upsell services; Implemented at Roseate Hotel, Aerocity, New Delhi with extension to 5 Roseate properties.2. Launderette : A mobile first B2C laundry marketplace that aggregates local laundromats & 5 Star hotels to service customers in NCR.



Appscrip

• United States
• Information Technology & Services
• 100 - 200 Employee

• Product Manager

  • Aug 2016 - Sep 2019

  - Define & execute Product Roadmaps.- Supervise demonstrations to drive product sales.- Collect and analyze customer feedback.- Understand market trends and project feature sets to grow sales and better customer experience.- Devise marketing strategy to target potential customers. - Collaborate with User Experience and User Interface designers to ensure user-friendly app workflows.- Work on Low Fidelity Wireframes and documentation enabling efficient developmentClient Products: JioMart (Reliance), Glance(InMobi), Glance AR(InMobi), FlexY App(Food & Grocery Delivery Platform - Netherlands), 33Farma(Medicine/Drug Delivery Platform - Brazil), Hoody (Grocery Delivery Netherlands).

• Adwords Strategist

  • Aug 2016 - Sep 2019



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Software Configuration Specialist

  • Jan 2016 - Jul 2016

  Projects/Business Unit: Canada Mid-Market Implementation and Testing Skills Attained: Client Requirement Analysis, System Analysis and Configuration, Data and System TestingKey Responsibilities in the projects:• Understanding and documenting client requirements in accordance to the organization’s existing system.• Using proprietary systems and tools to set up and configure tables/parameters in the system as defined by analysis.• Preparation of test cases, test data, and execution of test activities based on the direction from the SA.• Working closely with the onshore team to resolve issues for implemented clients.



gojavas

• India
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Business Analyst, Special Projects IT

  • Jun 2015 - Aug 2015

  Projects: On-Demand Logistics & Re-Engineering Return To Origin ProcessSkills Attained:Business Requirement Document (BRD) creation, MS Visio, Manual Testing, ERP system, Process Design, Process Audit, Process ImplementationKey Responsibilities in the projects:• Market research and analysis with the on-field understanding of the existing business model and loopholes to prepare the base of the project.• Defining the revenue structure of the project and calculating the profits to the company in general.• Designing of the to-be process flow of the project from the scratch using Microsoft Visio product.• Creation of the Business Requirement Document (BRD) to list the phase-wise requirements for the project.• Flowchart creation and understanding of the overall flow of the data entities in the model.• Designing the basic design and functionalities of the various modules of the Android App.• Creating the test cases for the Manual testing of the patch developed by the developers.• Training the users to use the system and the basic functionalities of the modules.



Google

• United States
• Software Development
• 700 & Above Employee

• Google Student Ambassador

  • Jul 2014 - Jul 2015



TEDxSushantLok

• United States
• Events Services
• 1 - 100 Employee

• Delegate Relations

  • Nov 2013 - Nov 2013