Project Administrator

• Oct 2023 - Present

Branch Operations Assistant Heathrow Branch

• Dec 2022 - Oct 2023

• Providing excellent customer service through transactions at the sales counter of our branch. • Experienced with SAP, Salesforce, Naviasion, Quote manager assisting clients with credit and cash accounts. • Proactively calling clients to gain understanding of any new projects they have or any new requirements. • Helping identify our customers’ needs and requirements by using a proactive approach. • Carrying out product search queries and identifying RS stock numbers using our… Show more • Providing excellent customer service through transactions at the sales counter of our branch. • Experienced with SAP, Salesforce, Naviasion, Quote manager assisting clients with credit and cash accounts. • Proactively calling clients to gain understanding of any new projects they have or any new requirements. • Helping identify our customers’ needs and requirements by using a proactive approach. • Carrying out product search queries and identifying RS stock numbers using our catalogue • Investigating and resolving customer issues from general and technical questions whilst advising on delivery options and dispatches • Undertaking warehouse and stock management picking and packing • End to end Order management, purchase order processing and arranging deliveries. • Key Account management B2B clients i.e... Heathrow Airport, British Airways, Equinix and many more. • Managing and organising consignments, scheduled orders and executing PED inspection. • Health and safety, fire Alarm testing, opening and closing of the Branch. • PI counts, assisting branch manager in daily banking, preparing sales reports and achieving monthly & Quarterly targets (KPI’s). • Actively involved in the wider project management team at RS group initiating new ideas and working towards change management. Show less • Providing excellent customer service through transactions at the sales counter of our branch. • Experienced with SAP, Salesforce, Naviasion, Quote manager assisting clients with credit and cash accounts. • Proactively calling clients to gain understanding of any new projects they have or any new requirements. • Helping identify our customers’ needs and requirements by using a proactive approach. • Carrying out product search queries and identifying RS stock numbers using our… Show more • Providing excellent customer service through transactions at the sales counter of our branch. • Experienced with SAP, Salesforce, Naviasion, Quote manager assisting clients with credit and cash accounts. • Proactively calling clients to gain understanding of any new projects they have or any new requirements. • Helping identify our customers’ needs and requirements by using a proactive approach. • Carrying out product search queries and identifying RS stock numbers using our catalogue • Investigating and resolving customer issues from general and technical questions whilst advising on delivery options and dispatches • Undertaking warehouse and stock management picking and packing • End to end Order management, purchase order processing and arranging deliveries. • Key Account management B2B clients i.e... Heathrow Airport, British Airways, Equinix and many more. • Managing and organising consignments, scheduled orders and executing PED inspection. • Health and safety, fire Alarm testing, opening and closing of the Branch. • PI counts, assisting branch manager in daily banking, preparing sales reports and achieving monthly & Quarterly targets (KPI’s). • Actively involved in the wider project management team at RS group initiating new ideas and working towards change management. Show less

Customer Service Executive

• Jul 2022 - Nov 2022

Customer Service Advisor

• Nov 2021 - Jan 2022

Provide exceptional levels of customer service via phone, email and live-chat Solve customer queries with the best possible solution first time around. Liaising with concessions in stores to answer customers queries. Recording details accurately on in-house systems and Salesforce CRM. Responding to customers within given time frames. Apply Selfridges values to everything you do. Provide exceptional levels of customer service via phone, email and live-chat Solve customer queries with the best possible solution first time around. Liaising with concessions in stores to answer customers queries. Recording details accurately on in-house systems and Salesforce CRM. Responding to customers within given time frames. Apply Selfridges values to everything you do.