Shivani Kumar
Supervisor at MXD Group- Claim this Profile
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English -
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Hindi -
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Punjabi -
Topline Score
Bio
Credentials
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Certified Nursing Assistant, CPR Certified
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Experience
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MXD Group
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United States
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Transportation, Logistics, Supply Chain and Storage
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100 - 200 Employee
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Supervisor
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May 2017 - Present
• Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc. • Supervise the execution of daily dispatch to include the planning, delivery, monitoring of assigned loads, drivers, and equipment in tandem with the customer’s requirements for production plans, routes and schedules. • Perform all supervisory responsibilities for assigned staff, which include scheduling, assigning work, hiring, training and development, and addressing/documenting performance or disciplinary issues. • Monitor the established KPI and productivity goals for subordinates and drivers. • Build and maintain effective working relationship with all levels of internal/external customers to ensure long-term and successful partnerships. • Investigate and resolve complaints concerning route operations (internal and external). • Monitor calls and be prepared to de-escalate calls. • Help sustain an environment that fosters open and positive team communication by hosting team meetings, stand-ups, planning associate recognition events, individual meetings, and other related formal and informal methods of communication.
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Front Desk Receptionist, Medical Assistant
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May 2014 - May 2017
• Greet and check-in patients, verify insurance eligibility, update personal/medical/insurance information and collect any co-pay if needed • Schedule, reschedule, and verify patient appointments • Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays. • Use EMR software to manage patient records and files such as vital signs; reinforce and uphold patient confidentiality as required by HIPAA and clinic. • Manage/receive deliveries and organize supplies in stockrooms and exam rooms • Call pharmacies for verbal prescription orders from Doctors or labs for any reports • Receive telephone calls and provide relevant information • Process requests for medical records • Assist doctors by providing limited procedural support • Balance out money received at the end of the day
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Education
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2015 - 2017
Rutgers University
Bachelor's degree, Logistics, Materials, and Supply Chain Management -
2013 - 2015
Middlesex County College
Liberal Arts Business, Business Administration and Management, General
Community
