Experience

Enrico Eyewear

• Apparel & Fashion
• 1 - 100 Employee

• Customer Success Executive

  • Sep 2023 - Present



HDFC Bank

• India
• Banking
• 700 & Above Employee

• Inbound Executive

  • Nov 2022 - Aug 2023

  - Handling Merchant queries regarding POS machine like settlement, Statement of account, hardware & software issue etc. - Generating daily MIS of men hours, call logs, email logs and pending queries. - have been consistently performing since November 23. - call tagging and closing to insure no escalation on the same tickets. - sharing SOA with merchants on E-mail and on Phonecall. - Have maintain 200-225 seconds of Average call handling time despite having lengthy nature of calls. - Show less



Sheetal Cool Products Limited

• India
• Food & Beverages
• 100 - 200 Employee

• Social media inquiry executive

  • Jan 2021 - Dec 2021

  - acquired new distributor in various segments (i.e. Milk products, Bakery, food & Beverages & condimentd etc.) across Gujarat and maintain good relationship to insure good health of business. - Generated order placement invoice and made sure that order cycle closes within stipulated timeline. - collected and collated feedback from distributors and prepared report of it which I had to share to management. - Upselling newly launched product to boost dispatch. - acquired new distributor in various segments (i.e. Milk products, Bakery, food & Beverages & condimentd etc.) across Gujarat and maintain good relationship to insure good health of business. - Generated order placement invoice and made sure that order cycle closes within stipulated timeline. - collected and collated feedback from distributors and prepared report of it which I had to share to management. - Upselling newly launched product to boost dispatch.