Project Manager

• May 2021 - Present

• To understand project requirements, estimate, develop a project plan and manage software development projects like Ecommerce websites, AI etc.• To manage an Agile project management life cycle – backlog, sprint planning, deployment. • To effectively communicate and present project status to internal and external stakeholders.• To ensure the quality of the deliverables meet the pre-defined standards.• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility and delivery timelines.• Coordinate between internal teams and third parties/vendors for evaluations and project execution.• Working on risk/issues involved and providing risk mitigation plan.• Develop a detailed integrated project plan to track progress in JIRA and all documentation is CONFLUENCE.• Mentor team members, resolving their issues and coordinating with various stakeholders to resolve issues.• Escalation with client and internal stakeholders on delays, potential risks, mitigations.• Manage the relationship with the client and all stakeholders.• Manage Projects with Agile methodologies with SPRINT planning, daily scrum meetings.• Manage communication with all the stakeholders for project deliveries.• Handled day to day operations for successful Project deliveries.• Project kickoff meeting with setting proper expectations with client on Scope of the project.• Getting things done with schedule and cost management.• People and conflict management.

Service Delivery Manger

• Apr 2019 - May 2021

•Responsible and dedicated to managing the entire customer lifecycle, service delivery for a set of North American (Growth) accounts for a variety of service line items such as DC colocations, managed recovery services, advance recovery services, workgroup recovery, and cloud recovery services.• Serve as the single point of ownership for technology solutions and coordinate resources globally to optimize customer and Sungard AS value.• Responsible for planning the Disaster recovery/BCP projects for Fortune 500+ customers.• I am responsible for providing all operational support needed to make customers business a success seamlessly by facilitating monthly and quarterly business and service review with customer's leadership, upsell/cross-sale/lead generation by proactively gauging client's business requirements.• Responsible for profitability and customer satisfaction.• Improve client service experience, create engaged customer and facilitate organic growth.• Being customer's advocate by understanding customer requirements and aligning processes to fulfill the same.• Take ownership of customer issues and follow problems through to resolution.• Keep accurate records and document customer service actions and discussions.• Analyze statistics and compile accurate reports for internal & external stakeholders.• Develop content and effectively lead monthly and quarterly business reviews along with adhoc strategic customer meetings as required.• Support periodic testing to document recover ability and learning.

Systems Engineer

• Jan 2016 - Apr 2019