Dispute resolution officer

• Aug 2022 - Present

Complex Resolution Specialist

• Oct 2019 - Nov 2022

- Working in fast paced environment with strict deadline for resolution with Industry partners such as Telecommunication Industry Ombudsman. - Providing customer satisfaction with higher resolution rate.- Networking with field techs and dispatch ensuring a timely resolution for priority customers.- Real time Investigation and remediation of issues raised by the Small business and Consumer customers.- Working as a team player and providing on going support to the team members as and when needed.- Providing valued feedback to business for improvement and delivering data based inputs .-Reporting any trends to necessary departments to ensure preventive measures are taken on timely manner.-Building relation in the organisation for best stack holder management and leading customer experience . Show less

NBN Specialist,Subject matter Expert.

• Mar 2017 - Nov 2022

- Helping to put Agile ways in practice in a team of 20 in NBN Space Customer service and Sales.-worked as a fill-in Jeopardy coordinator.-supporting new outbound teams to embed with new technology solutions and coaching them in sales and service with outstanding performances.-supported new team on NBN embedding phase -Build a strong Knowledge of NBN complexity and helping customers of small business to have an easy transition on NBN.-Ability to think outside the box to provide a real-time solution to the complex and simplex needs of the customers.-Creating a strong relationship with the customers and converting them into advocates.-Achieving monthly KPI and working as a Team player to achieve Targets as a team. Show less

customer service and sales consultant

• Feb 2016 - Oct 2019

-Worked as Outbound and Inbound sales consultant for Simplex Telecommunication needs for small business.-Received Best Sales Performer Award in the center.- Always customer focused and making them advocates as a result of every interaction and provide great solutions to meet their business needs-analytical approach to resolving initial inquiry using available resources.

Outbound Sales Representative

• Feb 2016 - Nov 2016