Multi-Property Reservations Agent

• Aug 2023 - Present

The Ritz Carlton, Ras Al Khaimah, Al Wadi Desert & Al Hamra Beach

Resort Services Agent

• Jan 2023 - Aug 2023

- Handling Guest's request through telephonic Conversation and GXP chats.- Managing Guest Complaints and resolving it with the empowerment given.

Revenue Analyst

• Sep 2017 - Present

Currently looking after the Hotel Revenue and marketing remotely. Some of the duties which I hold responsibility for: -Maintain Rate Parity with all distribution channels through extranets. -Updating Content & applying Promotions to boost the Hotel Rank. -Ensure pricing is consistent in all distribution channels. -Review and implement room accommodation & rate inventory controls. -Develop, monitor, and adjust sales and pricing strategies as per Market. -Review key demand periods to maximize RevPAR and profit through effective consideration of costs and sales. Show less

Food And Beverage Attendant

• Apr 2022 - Nov 2022

-Managing Operations of the Fine Dining Restaurant & Private Dinners.-Increasing Average Per Cover by selling Signature dishes.-Ensuring complaints are resolved to the customer’s satisfaction-Anticipate needs by their preferences, allergies, dislikes, etc.-Managing Inventory control.

Revenue Management Specialist

• Jul 2022 - Oct 2022

Butlers Team member Intern

• Sep 2021 - Nov 2021

-Meet guests when they arrive and get them settled in their rooms -Anticipate needs by learning their preferences, allergies, dislikes, etc. -Recommend and arrange amenities for guests. -Perform all duties with discretion, professionalism, and a pleasant demeanor. -Take care of all VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and requests. -Meet guests when they arrive and get them settled in their rooms -Anticipate needs by learning their preferences, allergies, dislikes, etc. -Recommend and arrange amenities for guests. -Perform all duties with discretion, professionalism, and a pleasant demeanor. -Take care of all VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and requests.

Food And Beverage Intern

• Jun 2019 - Dec 2019

This Industrial training provided the best exposure. Duties & Responsibility: ✓ To assist in the preparation of mise en place for service as required, in accordance with the required hotel Standards. ✓ To Handle the Operations of the Fine dining and specialty restaurant. ✓ Verify customer satisfaction with service and selected food items. ✓ Meet, greet and seat customers within the service area. ✓ To Take note and act upon customer requirements. ✓ Direct and advise customers in a variety of service situations. ✓ Demonstrate your knowledge of all the menu items and alcoholic and non-alcoholic beverages which are on offer in your establishment. ✓ Demonstrate your ability in the correct service requirements of all food and beverage items. ✓ Advise customers on the matching of food and wine and other drinks. ✓ Contribute to upsell the speciality restaurant on daily basis. Received Certificates of Appreciation for the exceptional service delivered, also received Guest recommendations on TripAdvisor. Show less

Front Office Intern

• Nov 2018 - Dec 2018

The Duration was 28th Nov 2018 to 12th Dec 2018. ✓Escorting the guests while checking in to their accommodations following hotel procedure. ✓Updating the Registration cards to PMS. ✓Assist guests with their luggage and acknowledge them by name. ✓Responsible for fillings FORM-C. ✓Recognize all returning and VIP guests and welcome them back. ✓Receiving up the Guest’s calls and transferring it to the concerned department. Received Certificate of Appreciation for exceeding the expectations of the Management. Show less

Front Office Intern

• May 2018 - May 2018

The Duration of this internship from 1st May 2018 to 31st May 2018. ✓ Responsible for Updating the FORM-C. ✓ Preparing the Arrival & Departure list. ✓ Taking the Guest luggage to the alloted room. ✓ Assisting Guest with their queries. ✓ Placing cakes & greetings to the guestroom who came to celebrate occasion. The Duration of this internship from 1st May 2018 to 31st May 2018. ✓ Responsible for Updating the FORM-C. ✓ Preparing the Arrival & Departure list. ✓ Taking the Guest luggage to the alloted room. ✓ Assisting Guest with their queries. ✓ Placing cakes & greetings to the guestroom who came to celebrate occasion.

Front Office Intern

• Dec 2017 - Dec 2017

It was my experience working in a 5 star property. However, it was just for 15 Days. The main motive of this vocational training was to provide a glimpse that's how the operations runs in an organisation. It was my experience working in a 5 star property. However, it was just for 15 Days. The main motive of this vocational training was to provide a glimpse that's how the operations runs in an organisation.