Experience

Techlene Software Solutions Pvt. Ltd.

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• ServiceNow Developer

  • Mar 2023 - Present

  Indore, Madhya Pradesh, India At Techlene, I excelled as a ServiceNow Developer, specializing in IT Service Management (ITSM). My role encompassed ServiceNow administration, development, integration, and workflow management, contributing significantly to our IT service enhancement. Administration: Configured and optimized the ServiceNow instance, ensuring adherence to best practices and compliance standards. Managed user access and permissions to safeguard data integrity and security. Oversaw regular system… Show more At Techlene, I excelled as a ServiceNow Developer, specializing in IT Service Management (ITSM). My role encompassed ServiceNow administration, development, integration, and workflow management, contributing significantly to our IT service enhancement. Administration: Configured and optimized the ServiceNow instance, ensuring adherence to best practices and compliance standards. Managed user access and permissions to safeguard data integrity and security. Oversaw regular system maintenance, including patching and upgrades. Development and Customization: Designed and implemented tailored solutions using JavaScript and Glide scripting. Collaborated cross-functionally, translating business requirements into technical solutions. Maintained ServiceNow forms, fields, rules, UI policies, and client scripts. Integration: Spearheaded third-party system integration projects, enabling seamless data exchange and automation. Developed REST web services for efficient data sharing. Implemented event-driven integrations to enhance incident management. Workflow Management: Streamlined IT processes through workflow design and optimization, reducing manual intervention. Orchestrated workflow sequences, including approvals, notifications, and escalations. Monitored and improved workflow performance to meet SLAs. Show less



Symbiotic Consulting Group

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Servicenow Developer Intern

  • Aug 2022 - Nov 2022

  Delhi, India At Symbiotic, I played a pivotal role as a ServiceNow Developer, specializing in the following key areas: ServiceNow Administration: Orchestrated ServiceNow instance administration, ensuring optimal performance and adherence to industry best practices. Managed user access, roles, and permissions to maintain data security and regulatory compliance. Implemented regular system maintenance, including patching, upgrades, and performance tuning. Custom Development: Designed… Show more At Symbiotic, I played a pivotal role as a ServiceNow Developer, specializing in the following key areas: ServiceNow Administration: Orchestrated ServiceNow instance administration, ensuring optimal performance and adherence to industry best practices. Managed user access, roles, and permissions to maintain data security and regulatory compliance. Implemented regular system maintenance, including patching, upgrades, and performance tuning. Custom Development: Designed and implemented custom solutions using JavaScript and Glide scripting, tailoring ServiceNow to meet specific business needs. Collaborated closely with cross-functional teams to translate complex requirements into practical technical solutions. Maintained and enhanced ServiceNow forms, fields, business rules, UI policies, and client scripts to improve user experiences. Inbound Integration with Gmail: Spearheaded the seamless integration of ServiceNow with Gmail, enabling efficient email communication within the platform. Developed and configured inbound email actions to automate incident creation and assignment, streamlining support processes. And mapped data from the email attachment (excel) into servicenow custom table. Third-Party App Integration via REST API: Led integration projects, connecting ServiceNow with third-party applications using REST APIs, facilitating data synchronization and process automation. Developed and maintained REST API endpoints, ensuring reliable data exchange and real-time updates. Show less



DxSherpa Technologies

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• ServiceNow Developer Intern

  • Mar 2021 - Sep 2021

  Pune, Maharashtra, India