Shivam Puri
Sales Operation associate at Think and Learn Pvt. Ltd- Claim this Profile
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Topline Score
Bio
Madhusudhan R.A
I am pleased to recommend Shivam, who has been excelled in both data analysis and sales operations roles. Efficiency improvements have been consistently driven by their analytical skills and attention to detail. A versatile professional, Shivam thrives in collaborative environments and is well-equipped for roles that demand both data expertise and operational acumen.
Maheshwar Reddy
Having worked with Shivam for 2 years, I would describe him as a dedicated professional with high level of ownership. He never required any oversight in completing his tasks and the quality of output was always on point. Shivam has outstanding grasp over analysing data and deriving key insights, which have helped drive changes with considerable impact. He has excellent subject knowledge on all sales channels and KPIs to drive output. A great team member to have in any team.
Madhusudhan R.A
I am pleased to recommend Shivam, who has been excelled in both data analysis and sales operations roles. Efficiency improvements have been consistently driven by their analytical skills and attention to detail. A versatile professional, Shivam thrives in collaborative environments and is well-equipped for roles that demand both data expertise and operational acumen.
Maheshwar Reddy
Having worked with Shivam for 2 years, I would describe him as a dedicated professional with high level of ownership. He never required any oversight in completing his tasks and the quality of output was always on point. Shivam has outstanding grasp over analysing data and deriving key insights, which have helped drive changes with considerable impact. He has excellent subject knowledge on all sales channels and KPIs to drive output. A great team member to have in any team.
Madhusudhan R.A
I am pleased to recommend Shivam, who has been excelled in both data analysis and sales operations roles. Efficiency improvements have been consistently driven by their analytical skills and attention to detail. A versatile professional, Shivam thrives in collaborative environments and is well-equipped for roles that demand both data expertise and operational acumen.
Maheshwar Reddy
Having worked with Shivam for 2 years, I would describe him as a dedicated professional with high level of ownership. He never required any oversight in completing his tasks and the quality of output was always on point. Shivam has outstanding grasp over analysing data and deriving key insights, which have helped drive changes with considerable impact. He has excellent subject knowledge on all sales channels and KPIs to drive output. A great team member to have in any team.
Madhusudhan R.A
I am pleased to recommend Shivam, who has been excelled in both data analysis and sales operations roles. Efficiency improvements have been consistently driven by their analytical skills and attention to detail. A versatile professional, Shivam thrives in collaborative environments and is well-equipped for roles that demand both data expertise and operational acumen.
Maheshwar Reddy
Having worked with Shivam for 2 years, I would describe him as a dedicated professional with high level of ownership. He never required any oversight in completing his tasks and the quality of output was always on point. Shivam has outstanding grasp over analysing data and deriving key insights, which have helped drive changes with considerable impact. He has excellent subject knowledge on all sales channels and KPIs to drive output. A great team member to have in any team.
Credentials
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Data Literacy Professional
DataCampOct, 2023- Oct, 2024 -
Slack Project Management
Great LearningOct, 2023- Oct, 2024 -
Essential Design Principles for Tableau
CourseraSep, 2023- Oct, 2024 -
Agile for Beginners
Great LearningSep, 2023- Oct, 2024 -
Business Analysis Process
CourseraSep, 2023- Oct, 2024 -
Business Process Management
Great LearningSep, 2023- Oct, 2024 -
Creating Dashboards and Storytelling with Tableau
CourseraSep, 2023- Oct, 2024 -
Data Ecosystem
CourseraSep, 2023- Oct, 2024 -
Fundamentals of Visualization with Tableau
CourseraSep, 2023- Oct, 2024 -
Introduction to Business Analytics
CourseraSep, 2023- Oct, 2024 -
Jira Project Management
Great LearningSep, 2023- Oct, 2024 -
Project Management
Great LearningSep, 2023- Oct, 2024 -
Project Quality Management
Great LearningSep, 2023- Oct, 2024 -
Visual Analytics with Tableau
CourseraSep, 2023- Oct, 2024 -
Advanced Lean Six Sigma Yellow Belt Certification
Sparen & Gewinn ConsultingSep, 2022- Oct, 2024 -
Excel Skills for Business
Macquarie UniversitySep, 2022- Oct, 2024 -
Excel Skills for Data Analytics and Visualization Specialization
Macquarie UniversitySep, 2022- Oct, 2024 -
Data Manipulation in SQL
DataCamp -
Introduction to Power BI
DataCamp
Experience
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Think and Learn Pvt. Ltd
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Education
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300 - 400 Employee
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Sales Operation associate
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Mar 2021 - Present
•Led preparation and analysis of the audit process by identifying critical parameters to the Sales Team which resulted in an overall 56% of incremental sales in 4 months and won the "All Rounder Award in the Pre-Sales Department" •Led development of a data-driven process to monitor warm lead funnel, conducted time-series analysis (i.e., daily, bi-weekly) to identify growth in demo quality driving 8% revenue growth on a weekly basis •Managed multiple pilot projects of the pre-sales department, identifying CAC (pre-sales team) and upscaling them into fully functional verticals with 500+ associates delivering attributed revenue of INR 5 crore on a weekly basis •Conducted root cause analyses on average revenue per user (ARPU) vs Sales per person (SPP) parameter to identify out of the scope products being attributed to the sales team resulting in inflated SPP which led to restructuring of business governance, enabling a 10% increase in the revenue generation with incremental sales. •Programmed daily catch-ups and weekly business review reports to track sales funnel, achievement ratio, and other metrics for various sales verticals using advanced Excel, macros, and SQL queries, optimizing sales efforts by 25% •Led manpower planning process for pilot verticals, increasing headcount of ~7% on a week-by-week basis while keeping revenue achievement as per calculated CAC; conducted data analysis to determine headcount requirements, considering factors such as lead inflow and conversion rate; developed and implemented hiring plans, resulting in a reduction in time to hire of 20% •Spearheaded sophisticated data analysis by combining primary/secondary databases like leadsquared and google sheets using queries and advance excel formulas to generate revenue and demo forecasts reports which led to development of training and audit process to attribute increases sales strength by 18% monthly Show less
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LIDO
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India
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E-Learning Providers
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400 - 500 Employee
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Senior Operations Associate
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Sep 2020 - Mar 2021
•Led a team of 6 analysts to improve sales reporting and customer product experience; developed business critical reports like conversion and region-based revenue for PAN India Sales Team enabling controlled marketing campaigns•Managed refund vertical and reduced TAT by 100%, from an average of 22 to 11 days leading to a significant increase in customer satisfaction, as evidenced by a 10% increase in the number of positive customer reviews•Improved product delivery time from an average of 10 to 4 days, driving 25% reduction in product cancellation and improving customer onboarding experience by 30%•Prioritized order fulfillment for premium customers, achieving a 15% improvement by implementing and enhancing a new process, ultimately leading to a 10% increase in revenue from premium customers. Show less
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Business Operations Associate
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Sep 2019 - Sep 2020
▪ Boosted delivery and scheduling efficiency of the Products to the Premium customers. ▪ Supervised completion of financial paperwork and tracking reports.▪ Chaired all the data centric activities related to Business Development and Business Operations.
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Business Development Associate
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Jun 2019 - Sep 2019
▪ Setup calls with potential clients and helped achieve revenue targets for organization ▪ Mentored new comers in the organization to help them get ready for their roles ▪ Assisted senior management to setup state of art platform and portal to assist sales department
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Extramarks Education India Pvt. Ltd.
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India
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E-Learning Providers
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700 & Above Employee
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Business Development Executive
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Jan 2019 - Jun 2019
•Conducted cold-calls and held meetings with potential clients that exceeded weekly revenue quota of INR 1 lakh; consistently rated among top 10% in Delhi NCR region •Conducted cold-calls and held meetings with potential clients that exceeded weekly revenue quota of INR 1 lakh; consistently rated among top 10% in Delhi NCR region
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Synergy Systems and Solutions
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Faridabad Area, India
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Internship Trainee
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Jun 2016 - Jul 2016
▪ Designed various parts of the hardware Husky 6049- E70 which performs basic telemetry tasks like data acquisition and control for different process applications ▪ Developed software skills on software applications SCADA(Supervisory control and Data acquisition) ▪ Designed various parts of the hardware Husky 6049- E70 which performs basic telemetry tasks like data acquisition and control for different process applications ▪ Developed software skills on software applications SCADA(Supervisory control and Data acquisition)
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Education
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2014 - 2018
Manipal Institute of Technology
Bachelor of Technology, Instrumentation and Control
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