Shivam P.

Case Management Specialist at EML
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Contact Information
us****@****om
(386) 825-5501
Location
Sydney, New South Wales, Australia, AU

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Credentials

  • Google IT Support Certificate
    Google
    Oct, 2022
    - Oct, 2024
  • IT Security: Defense against the digital dark arts
    Google
    Oct, 2022
    - Oct, 2024
  • Technical Support Fundamentals
    Google
    Oct, 2022
    - Oct, 2024
  • The Bits and Bytes of Computer Networking
    Google
    Oct, 2022
    - Oct, 2024
  • Career Accelerator: Essentials
    UNSW
    Mar, 2021
    - Oct, 2024

Experience

  • EML
    • Australia
    • Insurance
    • 700 & Above Employee
    • Case Management Specialist
      • Jun 2022 - Present

      • Took responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries • Built and maintained relationships with a wide variety of stakeholder such as, injured workers, their employers, doctors, rehabilitation providers, etc. to help the injured workers’ get back to work as promptly and safely as possible • Ensured active and timely strategies were implemented to improve recovery and return to work outcomes • Adhered to timeframes and legal requirements by icare for workers compensation claims • Developed strong interpersonal and communication skills with clients over the phone • Developed strong multi-tasking skills from performing varieties of duties and using a variety of CRMs • Gained strong communication skills for dealing with difficult customers

  • Australian Electoral Commission
    • Government Administration
    • 700 & Above Employee
    • Data Entry Specialist
      • Apr 2022 - Jun 2022

      • Developed strong skills with regards to data entry and rules needed to be followed. • Capable to adjust to any changes to rules that are made rapidly. • Implemented Workplace Health and Safety policies within the office • Adhered to Computershare’s compliance framework • Ensured quality assurance requirements were met • Developed strong skills with regards to data entry and rules needed to be followed. • Capable to adjust to any changes to rules that are made rapidly. • Implemented Workplace Health and Safety policies within the office • Adhered to Computershare’s compliance framework • Ensured quality assurance requirements were met

  • NSW Business Chamber
    • Australia
    • Business Consulting and Services
    • 1 - 100 Employee
    • Renewable Energy Consultant
      • Jan 2022 - Apr 2022

      • Developed strong interpersonal and communication skills with clients over the phone • Cultivated Communication skills through contacting clients such as small businesses, and giving consultations regarding business energy usage • Gained strong call-centre experience dealing with difficult customers • Worked with team members to manage data, calls and consultations • Implemented Workplace Health and Safety policies within the office • Adhered to Sales Mate’s Capability and compliance best practice framework • Developed strong sales focus, result oriented, persuasive, reflective listening, and rapport building skills. • Client scripts were followed, and quality assurance requirements were met

Education

  • UNSW
    Bachelor of Commerce - BCom and Bachelor of Computer Science, Finance
    2021 - 2024

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