Experience

United Arab Bank
• United Arab Emirates
• Banking
• 400 - 500 Employee
• Information Technology Operations Analyst

  • Feb 2018 - Present


Encore Theme Technologies (ETT)

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• System Administration Specialist

  • Sep 2015 - Jan 2018

  • Operate master consoles in order to monitor the performance of ATMs& Troubleshooting of software/ hardware faults and apply patches ,deploy campaigns to ATM Network. • Work in coordination with Mall management & Vendor for Incidents and provide solution within SLA • Monitor the performance of IT internal Systems and fine tune the system for optimum performance/utilization. • Perform EOD operations for Siron AML, KYC & embargo as per the procedure. • Perform & Support Operational activities for TIPLUS & Core Banking Equation. • L1 Support within agreed SLA & Perform routine check for all the applications – ICCS,FTS,WPS,WSI,Digital Banking,UBPS,IVR,ATM,RBX • End to End coordination during patching of servers and ensuring all services are up and doesn’t affect BAU. • Support PCI Activities and create the downtime report on daily basis. • Perform health check of servers inside datacenter to ensure continued functionality • Implement Audit recommendations and ensure that operations are performed in line with bank standard. • Automate the manual processes and develop the script for running batches/monitoring services in GUI • Making of report for all major incidents and ensuring repeated incidents are closed via problem management. • Create User ID for new joiners and provide access as per policy. Show less



AL BATAQA MALAWNA PLASTER & TILES CONT. L.L.C,

• IT Support and Administration

  • Nov 2013 - Oct 2015

  • Administration of Windows 2012 Active Directory. • Creating user accounts for the new users in AD joining in the organization. • Effectively manage and oversee a filing & monitoring system for employees'''' records (i.e. labour card, visa status, trade license expiry, passport expiry, etc.) • Installation and maintenance of office & networks. • Troubleshooting system related issues (windows desktop clients/Network printers and scanners), TCP/IP troubleshooting. • Troubleshooting hardware and software related issues. • Responsible for Installing and maintaining PC & Accessories • Provide assistance to the Company P.R.O. in labour and immigration procedures/ documentation. • Provide support to Company P.R.O. in transactions with government bodies (i.e. Dubai Municipality, Chamber of Commerce, Traffic Dept, Police, etc.) . • Provide guideline to staff in resolving operational issue and problems. • Schedule and coordinate meetings, appointments and travel arrangements. • Provide general administrative and clerical support including mailing, scanning, faxing and copying to management. Show less



Wise Design Engineers & Contractors

• System Administration

  • Oct 2012 - Nov 2013

  • Managing and maintaining the servers, PC, Routers and Switches. • Permissions, Run levels, partitioning & installation, kernel compilation, remote administration(SSH) • Installing, configuring, updating and maintaining Microsoft Windows Server 2003/2008 / 2008 R2 • Configuring and troubleshooting Networks - Wi-Fi & LAN/ WAN • Installing, Configuring and managing DHCP, DNS ,Routers, Switches, Data Backup, Sharing, Security. • Setting up Secure NFS Servers with multiple Clients for File and Disk sharing. • Monitoring hardware functionality, operating system functionality, network administration and data handling. • Active directory management, NTFS security, disk quota management. • To plan, implement, manage, and monitor data security, backup and recovery methods • Install and configure workstations for IP based LAN Show less