Experience

SD Global Technologies Sdn Bhd

• Malaysia
• Hospitals and Health Care
• 1 - 100 Employee

• Service Support Engineer

  • 2019 - Present

  Level 3 Support, managing database via back-end. Generate report based on daily system issues and tasks. Analyze root cause of system error, modification of information in database, server and system monitoring. Level 3 Support, managing database via back-end. Generate report based on daily system issues and tasks. Analyze root cause of system error, modification of information in database, server and system monitoring.



Scicom MSC Berhad

• Malaysia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Apr 2015 - Present

  attending customer's call with greetings and obtain their information of location. then proceed with nearest outlet of McDonald's as well as get confirmation with the customer. Then, proceed with taking orders of items and proceeding with the orders. attending customer's call with greetings and obtain their information of location. then proceed with nearest outlet of McDonald's as well as get confirmation with the customer. Then, proceed with taking orders of items and proceeding with the orders.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Help Desk Analyst

  • 2018 - 2019

  Remote troubleshootings, activation and deactivation of network. Arrange devices delivery accoroding to logistic's schedule. Communicate with Level 2 support team for escalations Remote troubleshootings, activation and deactivation of network. Arrange devices delivery accoroding to logistic's schedule. Communicate with Level 2 support team for escalations